Revenue Operations- Senior Associate

Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Financial Services, HealthcareIndustries

Requirements

Candidates should have over 3 years of work experience in B2B SaaS CS Operations, B2B SaaS Sales Operations, B2B SaaS Customer Success, or Management Consulting/Private Equity/VC. Familiarity with Salesforce CRM is required, along with strong analytical skills and expertise in Microsoft Excel or Google Sheets. Experience with CS Management Systems, incorporating AI into GTM workflows, dealing with ambiguity, building presentations, and effective communication are considered a plus. The ideal candidate is a curious self-starter with strong action orientation and project management skills.

Responsibilities

The Revenue Operations Senior Associate will play a central role in building strategy and operations for scaling CS and Professional Services teams. They will identify necessary metrics, implement and optimize CS and Professional Services platforms/tooling, and drive Monthly Business Reviews to evaluate organizational performance. Responsibilities include developing and implementing operational processes, building critical reporting for the leadership team, advising on and supporting the Post-Sales Annual Planning Process, and identifying/supporting the creation of team resources. The role also involves partnering with other GTM teams to drive alignment across the organization.

Skills

Revenue Operations

Customer Success

Professional Services

Data Analysis

Process Improvement

Metrics Identification

Platform Optimization

Tooling Implementation

Glia

Digital customer service solutions for banks

About Glia

Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.

New York City, New YorkHeadquarters

2012Year Founded

$147.8MTotal Funding

SERIES_DCompany Stage

AI & Machine Learning, Financial ServicesIndustries

201-500Employees

Revenue Operations- Senior Associate

Requirements

Responsibilities

Skills

Glia

About Glia

Benefits

Stock Options

Professional Development Budget

Risks

Rapid AI adoption could lead to increased competition from new entrants.

Financial institutions may develop in-house digital customer service solutions.

Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.

Differentiation

Glia's ChannelLess® architecture allows seamless transitions between communication channels.

Quality AnalystGPT provides real-time insights into customer needs and trends.

Glia's AI-driven solutions enhance customer experience and operational efficiency.

Upsides

Increased demand for AI-driven customer service in the financial sector.

Growing trend of integrating AI with customer service platforms.

Expansion of digital banking services boosts demand for Glia's solutions.

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