Sr. Business Analyst (Salesforce)
PointClickCareSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess a Bachelor’s or Master’s degree in Business, Information Systems, Computer Science, or a related field, and have at least 7 years of experience as a Business Operations Analyst or similar role within a SaaS environment. They should demonstrate advanced experience with Salesforce, including configuration and cross-functional workflows, proficiency in SQL for data querying and reporting, and familiarity with Agile/Scrum methodologies and tools such as Jira and Confluence. Strong knowledge of SaaS business models, metrics, sales cycles, and GTM strategies is required, along with experience in subscription management, CRM, billing, and ERP platforms, and understanding of the full SaaS customer lifecycle.
Responsibilities
The Senior Business Operations Analyst will gather and translate business needs into scalable, secure system solutions, lead or support deployment and integration of business-critical applications, manage UAT efforts, identify areas for automation and efficiency gains, analyze business data and create dashboards/reports to support strategic decisions, align business, IT, and project teams, provide ongoing administration and enhancement support for platforms like Salesforce and ERP, lead or contribute to complex initiatives, and ensure on-time, on-scope, and on-budget delivery. They will also be responsible for system support, project execution, and cross-functional collaboration across sales, finance, and customer success functions.
Skills
Subscription Management
CRM
Billing
ERP Platforms
SaaS Customer Lifecycle
Lead-to-Cash
Renewals
SaaS Metrics (MRR, ARR, TCV, churn)
Sales Lifecycle
GTM Strategy
Operational Processes
Customer Segmentation
Retention & Growth Strategies
System Integration
Zoom
Video conferencing and online meeting solutions
About Zoom
Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.
San Jose, CaliforniaHeadquarters
2013Year Founded
$144.5MTotal Funding
IPOCompany Stage
Enterprise Software, Education, HealthcareIndustries
10,001+Employees