Floorplan Sales Associate
LendbuzzSalary not specified
Full Time
Mid-level (3 to 4 years)
Retail Sales Associate Part Time at BJ's Wholesale Club
Wappingers Falls, New York, United States
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Retail, WholesaleIndustries
Requirements
- Acts with honesty and integrity
- Leads with the member in mind
- Maintains a friendly and positive attitude
- Embraces inclusion and diversity, working collaboratively with respect
- Moves with speed and agility
- Understands how to access and read production and/or financial performance reporting for the department
- Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card
Responsibilities
- Execute Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyalty Programs
- Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries
- Provide excellent and efficient member service
- Carry out job functions and responsibilities as assigned
- Support the application of club policies, procedures, and compliance
- Ensure a safe and positive environment for members and team members
- Address and escalate member concerns as appropriate
- Deliver service excellence through all points of contact (Greet, Anticipate, Appreciate - GAA)
- Resolve and deescalate member concerns
- Work as a team to deliver GOLD club standards daily (Grand opening look, all items stocked, promotional plans executed, visible accurate signage, clean and organized)
- Promote BJ’s value proposition regarding acquisition, retention, perks, and Member experience
- Convert potential members by pitching all membership programs in accordance with company policies
- Sell BJ’s membership products to potential new and existing members with high energy
- Drive toward goal achievement based on business benchmarks
- Serve as first line point-of-contact for membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups
- Follow tax exempt/resale membership policies, including monitoring renewals and status
- Resolve member concerns courteously and timely, escalating to PIC and MOD when necessary
- Assist with BOPIC (Buy Online and Pick Up In Club) orders
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits are offered to part-time Retail Sales Associates at BJ's Wholesale Club?
Benefits include weekly pay, eligibility for free BJ's Inner Circle and Supplemental memberships, generous time off programs like vacation, personal, holiday, sick, bereavement leave, and jury duty, benefit plans such as three medical plans, HSA, dental, vision, flexible spending, and a 401(k) with company match (eligibility varies by position and age).
Is this Retail Sales Associate position remote or on-site?
This information is not specified in the job description.
What are the main responsibilities or skills needed for this role?
Responsibilities include executing Acquisition 365, renewing and upgrading BJ’s Loyalty Programs, handling merchandise returns, exchanges, pick-ups, customer service inquiries, providing excellent member service, and upholding club policies, GOLD standards, and a positive attitude.
What is the company culture like at BJ's Wholesale Club?
BJ’s offers a collaborative and inclusive environment where team members can learn, grow, and be authentic, emphasizing flawless execution, accountability, honesty, integrity, inclusion, diversity, teamwork, speed, agility, innovation, and commitment to outstanding member service.
What makes a strong candidate for the Retail Sales Associate role?
Strong candidates demonstrate a friendly and positive attitude, ability to deliver service excellence, resolve member concerns, work collaboratively as a team, maintain club standards like GOLD (Greet, Anticipate, Appreciate), and understand business performance reporting.
BJ's Wholesale Club
About BJ's Wholesale Club
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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