Retail Sales Associate Part Time at BJ's Wholesale Club

Wappingers Falls, New York, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Acts with honesty and integrity
Leads with the member in mind
Maintains a friendly and positive attitude
Embraces inclusion and diversity, working collaboratively with respect
Moves with speed and agility
Understands how to access and read production and/or financial performance reporting for the department
Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card

Execute Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyalty Programs
Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries
Provide excellent and efficient member service
Carry out job functions and responsibilities as assigned
Support the application of club policies, procedures, and compliance
Ensure a safe and positive environment for members and team members
Address and escalate member concerns as appropriate
Deliver service excellence through all points of contact (Greet, Anticipate, Appreciate - GAA)
Resolve and deescalate member concerns
Work as a team to deliver GOLD club standards daily (Grand opening look, all items stocked, promotional plans executed, visible accurate signage, clean and organized)
Promote BJ’s value proposition regarding acquisition, retention, perks, and Member experience
Convert potential members by pitching all membership programs in accordance with company policies
Sell BJ’s membership products to potential new and existing members with high energy
Drive toward goal achievement based on business benchmarks
Serve as first line point-of-contact for membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups
Follow tax exempt/resale membership policies, including monitoring renewals and status
Resolve member concerns courteously and timely, escalating to PIC and MOD when necessary
Assist with BOPIC (Buy Online and Pick Up In Club) orders