Responsable des opérations commerciales (clients) at Lightspeed Commerce

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, E-commerceIndustries

Requirements

Expertise in revenue operations (RevOps) to build and lead a high-performing team
Ability to guide sales teams in strategic planning, relevant reporting, and performance optimization
Experience in developing, tracking, and refining key performance indicators (KPIs) throughout the customer journey
Strong collaboration skills with finance and Go-To-Market (GTM) leaders for investment cases
Proficiency in data-driven decision-making, process optimization, and establishing robust reporting frameworks
Capability to align initiatives with company OKRs for revenue and profitability goals

Responsibilities

Build and lead the RevOps team in the Clients business unit to establish a world-class revenue operations function
Develop and implement strategic initiatives aligned with company OKRs to drive revenue growth and profitability
Conduct weekly performance reviews, providing comprehensive pipeline analysis and updates on EOM, EOQ, and EOY forecasts
Identify and establish new KPIs to monitor GTM team health and efficiency, adapting to business priorities
Organize bi-weekly deep-dive sessions on Account Executive (AE) and Account Management (AM) performance, including rep-level insights, trend analysis, risk/opportunity identification, and contributions to Weekly Business Reviews (WBR)
Lead monthly (MBR) and quarterly (QBR) business review sessions with GTM leaders to analyze key metrics, assess progress against goals, and align on actionable insights
Oversee monthly quota attainment and coverage analysis for sales and client teams, providing data-driven recommendations on quotas and Inside Sales (IC) coverage

Skills

Revenue Operations

KPI Development

OKR Management

Strategic Planning

Performance Reporting

GTM Strategy

Data Analysis

Lightspeed Commerce

Provides software solutions for retailers and restaurateurs

About Lightspeed Commerce

Lightspeed Commerce provides software solutions designed specifically for small and medium-sized businesses in the retail and restaurant sectors. Their main products include point-of-sale systems, inventory management tools, and analytics features that help businesses operate more efficiently and engage with customers effectively. These tools work together to streamline operations, allowing businesses to manage sales, track inventory, and analyze performance data all in one place. Unlike many competitors, Lightspeed focuses on a subscription model for its services, which includes ongoing support and updates, as well as transaction fees for payment processing. The company's goal is to enhance global commerce by empowering SMBs with the technology they need to thrive in a competitive marketplace.

Amsterdam, NetherlandsHeadquarters

2005Year Founded

$2.1MTotal Funding

SERIES_ACompany Stage

Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Paid Leave

Extended Healthcare Benefits

Mental Health Support

Lightspeed Equity Scheme

Health & Wellness Credit

Volunteer Day

Risks

Increased competition from SpotOn in the restaurant POS market.

Adyen's Tap to Pay on iPhone poses a threat to Lightspeed's payment solutions.

Candis's financial management solutions could attract Lightspeed's target market.

Differentiation

Lightspeed offers a unified platform for both retail and hospitality businesses.

The company integrates online and offline sales channels for seamless operations.

Lightspeed's subscription model provides consistent revenue through software and transaction fees.

Upsides

Growing demand for unified commerce platforms aligns with Lightspeed's offerings.

Rise of contactless payments presents expansion opportunities for Lightspeed's payment solutions.

Subscription-based models are trending, benefiting Lightspeed's recurring revenue strategy.

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