Resource Delivery Manager

Salary: $105K - $147.2K Location Type: Remote Employment Type: Full-Time

Position Overview

Snowflake is seeking a Resource Delivery Manager (RDM) to manage resourcing for professional services engagements across a group of regions in North America. This role is crucial in ensuring efficient allocation of resources to meet project demands while balancing utilization, quality, and employee development. The position is completely remote and can be based anywhere in the Central or Eastern Time Zones in the United States.

Responsibilities

• Act as the owner of the schedule and booking confirmations.
• Discuss active projects and potential new business with Professional Services Management to understand resource demand and requirements, making recommendations based on skills match and availability.
• Run weekly resource meetings and facilitate resourcing decisions, solving problems and resolving conflicts/competing priorities.
• Maintain resource schedules in the PSA system of record.
• Manage the collaboration process to borrow and loan resources between regions.
• Proactively identify issues for Professional Services management, including developing and distributing reports that monitor utilization (under or over).
• Work with PS management to implement action plans to resolve issues.
• Develop and drive best practices around resourcing across the organization.
• Assist with the development and implementation of new hire ramp-up plans.
• Drive PS to meet goals for billable utilization, customer satisfaction, and quality of delivery.
• Proactively analyze data and provide recommendations for areas of improvement relating to services delivery and the resource management process.

Requirements

• 8+ years of resource management or project management experience in the software solutions industry.
• Proven ability to thrive in a fast-paced environment, seamlessly managing multiple tasks and shifting priorities.
• Demonstrated commitment to rapid response times and a strong sense of urgency in addressing stakeholder needs.
• Assertive conflict-resolution and problem-solving skills.
• Highly responsive and customer-focused.
• Clear and concise communication in both written and verbal form.
• Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results.
• Highly detail-oriented and able to work autonomously.
• Ability to manage multiple tasks and tight deadlines with confidence and ease.
• Ability to prioritize and organize workload across multiple groups and time zones.
• Bachelor's degree.

Company Information

Snowflake is growing rapidly and is scaling its team to accelerate growth. We are looking for individuals who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com.

Application Instructions

Please refer to the Snowflake Careers Site for application instructions.