Resident Network Engineer at Hewlett Packard Enterprise

Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, NetworkingIndustries

Requirements

5+ years experience providing implementation and technical support of networking products (routers and switches) in WAN and LAN environments
Detailed understanding of protocols surrounding IP service provider networks, including TCP/IP fundamentals, IP sub-netting and super-netting, hierarchical routing principles
Knowledge of routing protocol operation (OSPF, IS-IS, BGP, MPLS, RSVP, IPv6, Segment Routing and BGP)
Knowledge of routing policies at BGP peering points
Knowledge of VPNs and associated tunneling technologies (L2TP, MPLS, etc.)
Detailed technical experience in the installation and operation of switches and IP routers
Proven track record of experience in the Resident Engineering environment
Ability to work independently under live network environment pressure (senior role)
Expertise on products deployed within the customer’s network, with mentoring on Juniper solutions

Responsibilities

Design Validation and Verification testing
Interoperability testing, multi-vendor
Acceptance testing of new software releases
Adaptation of test cases for automated testing
Consulting services for new features and technologies
Implementation support
Knowledge Transfer to customer staff
Troubleshooting/fault finding and supporting operations
Operational assistance (customer NOC)
Software Versioning Review
Analyzing network configurations
Assisting with network inventory tracking and management
Testing Juniper Networks product features and functionality
Providing regular updates on work in progress and current issues
Developing network and equipment operating procedures
Assisting in the ongoing definition of Key Performance Indicators (KPIs) for the network and services
Opening and helping drive Juniper TAC cases through to problem resolution
Producing written summary reports of the status of equipment and network problems, plus pertinent technical documentation, as requested by the customer
Holding technology workshops with the customer to discuss equipment and network problems and provide the reasons for problems encountered and the workarounds and/or solutions that are being tried
Training the customer’s implementation and support personnel to configure and operate Juniper Networks products and best practices
Assisting the customer to develop Network Operating and Equipment Operating Procedures
Developing secondary skills in other products in the Juniper portfolio
Serving as a central point of contact between the customer, Account Team, Juniper Technical Assistance Centre (JTAC), Engineering, Product Line Management (PLM) and Customer Services
Being part of the customer’s operating team for maintenance windows, supporting software upgrades and migrations

Skills

Key technologies and capabilities for this role

Juniper NetworksTroubleshootingInteroperability TestingAutomated TestingDesign ValidationNetwork ConfigurationsNOC SupportSoftware VersioningNetwork InventoryKnowledge Transfer

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

What is the salary for this Resident Network Engineer role?

This information is not specified in the job description.

What skills and experience are required for this role?

The role requires proven experience in the Resident Engineering environment, expertise on Juniper products deployed in the customer’s network, and the ability to work independently under live network pressure. Key responsibilities include troubleshooting, testing Juniper features, knowledge transfer, and driving TAC cases.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What makes a strong candidate for this Resident Network Engineer position?

A strong candidate will have proven experience in resident engineering, deep Juniper expertise, the ability to work independently under pressure, and skills in troubleshooting, testing, knowledge transfer, and customer support.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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