Resident Engineer

Position Overview

• Location Type: Not Specified
• Job Type: Not Specified
• Salary: Not Specified

Zscaler is seeking a Resident Engineer to assist clients in implementing, setting up, and managing their Zscaler solution throughout project durations. This role reports to the Professional Services Manager.

Requirements

• 6+ years of prior work experience as a Resident Engineer, Professional Services Consultant, or a Support Engineer.
• Familiarity with IPSEC, GRE, HTTP/HTTPS, and DNS protocols, Proxy, SSL, SSL Inspection, and authentication systems (SAML, LDAP, SCIM).
• Experience with systems installation, configuration, and administration of routers/switches, macOS, UNIX/Linux, and Windows-based systems.
• Knowledge of network troubleshooting using tools such as Wireshark, tcpdump, Traceroute, and MTR.
• Meets requirements of DoD 8570 IATII or 8140 Cyber Def Infra Support Specialist - Intermediate.
• Active US SECRET clearance or higher.
• Must either possess the applicable clearance or be able to obtain it prior to commencing employment and maintain such clearance as needed throughout employment.

Responsibilities

• Collaborate with and assist the larger Zscaler Professional Services team to ensure the success of team members, Zscaler, and customers.
• Integrate with Customer's cyber security/network security team(s) to help integrate Zscaler solutions into the customer's environment by providing configuration guidance, recommendations, and best practices.
• Assist customers with testing and troubleshooting, escalating issues to Zscaler Support, Engineering, and Cloud Operations as needed.
• Provide regular status reports for critical incidents, projects, and proactive services to both the Customer and Zscaler teams.
• Respond to unplanned events, including after hours for Severity 1 issues, with a willingness to work outside normal business hours without prior notice (upon customer demand).
• Ability to travel to customer location(s) to assist with short-term customer goals.

Preferred Qualifications

• Experience with Air Force and DoD programs and acquisitions.
• Experience with Zscaler or similar Zero trust solutions, cloud environments (Azure, AWS, GCP), and Hypervisors like VMware, Hyper-V, and KVM.
• Industry certifications such as CCNP, JNCIP, PCNSA, CISSP, CCSP.

About Zscaler

Serving thousands of enterprise customers globally, including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with the mission to make the cloud a safe and enjoyable place for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation, enabling enterprises to be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, featured in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture, attracting some of the brightest minds in the industry. We encourage individuals who thrive in a fast-paced, collaborative environment and are passionate about building and innovating for the greater good to join us. The Zscaler Sales and Go-to-Market team is a global group dedicated to delighting customers, nurturing trusted partnerships, and sharing expertise to drive a secure, cloud-enabled digital future, further cementing our position as the world leader in cloud security. Our Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships functions collaborate to showcase the power and agility of Zscaler cloud transformation.

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