[Remote] Representative at Clairo

Costa Rica

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Clinical TrialsIndustries

Requirements

High school diploma or college degree (or equivalent)
Minimum 6 months of call center or help desk experience; 2 years of IT support preferred
Strong technical aptitude and troubleshooting skills
Proven customer service capabilities, especially in high-pressure situations
Ability to work independently and demonstrate initiative
Fluent in English; additional languages (Japanese, Spanish, French) strongly preferred
Effective written and verbal communication skills
Based in or able to work from Lagunillas, Heredia (hybrid)
Familiarity with pharmaceutical, clinical, or medical device environments preferred
Proficiency in MS Office tools

Responsibilities

Provide front-line support to customers via phone, fax, or email for assigned product lines (Cardiac Safety, Respiratory, ePRO)
Troubleshoot transmission and equipment usage issues, escalating unresolved cases to appropriate teams
Manage re-supply and report requests efficiently and accurately
Collect demographic and visit information for all incoming calls and resolve outstanding issues within 24 hours
Maintain accurate client, site, and patient data in internal databases
Monitor fax failures and ensure prompt delivery of information to sites
Assist clients with equipment setup and usage; escalate complex issues as needed
Report clinical irregularities and system malfunctions to relevant stakeholders
Support resolution of queries and report requests within clinical applications
Collaborate with on-site and remote teams to deliver technical guidance and service recommendations

Skills

Key technologies and capabilities for this role

Customer ServiceTroubleshootingCall CenterHelp DeskIT SupportTechnical AptitudeData EntryEquipment SetupClinical Applications

Questions & Answers

Common questions about this position

What compensation and benefits does Clario offer?

Clario offers competitive compensation along with medical, dental, and vision coverage, flexible and paid time off, remote and hybrid work options, and employee assistance and wellness programs.

Is this position remote or hybrid?

The role offers remote and hybrid work options and requires being based in or able to work from Lagunillas, Heredia (hybrid).

What skills and experience are required for the Customer Care Specialist role?

Requirements include a high school diploma or college degree, minimum 6 months of call center or help desk experience (2 years IT support preferred), strong technical aptitude and troubleshooting skills, proven customer service capabilities, and proficiency in MS Office tools. Fluent English is required, with additional languages like Japanese, Spanish, or French strongly preferred.

What is the company culture like at Clario?

Clario's purpose is to transform lives by unlocking better evidence, uniting and inspiring employees to make a positive impact daily through advancing clinical science, innovative technology, and supporting global teams to bring life-changing therapies to patients faster.

What makes a strong candidate for this Customer Care Specialist position?

Strong candidates have call center or IT support experience, technical troubleshooting skills, excellent customer service in high-pressure situations, additional languages beyond English, and familiarity with pharmaceutical, clinical, or medical device environments.

Clairo

Generates clinical evidence for trials

About Clairo

Clario specializes in generating clinical evidence for medical research by utilizing a comprehensive technology platform. Their services support various types of clinical trials, including decentralized, hybrid, and site-based trials. Clario's approach combines nearly 50 years of experience with a vast network of facilities across nine countries, allowing them to conduct a significant number of clinical trials and regulatory approvals. What sets Clario apart from competitors is their extensive expertise and the ability to provide a wide range of endpoint technologies, which enhances the quality of evidence produced. The company's goal is to empower partners in the healthcare industry to improve patient outcomes through reliable and rich clinical data.

London, United KingdomHeadquarters

1972Year Founded

$29.9MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Biotechnology, HealthcareIndustries

5,001-10,000Employees

Benefits

Competitive and equitable total rewards package

Physical, mental and financial health and wellness

Flexible working approach

Risks

Increased competition from AI-driven platforms like Medable may threaten Clario's market share.

The IPO filing may lead to investor pressure for rapid financial returns, affecting strategy.

AI integration from ArtiQ poses data privacy and compliance risks, especially in the EU.

Differentiation

Clario offers a comprehensive endpoint technology platform for diverse clinical trial models.

The company has nearly 50 years of experience in clinical trial technology solutions.

Clario's global presence includes 30 facilities across North America, Europe, and Asia Pacific.

Upsides

Clario's IPO aims for a valuation of over $10 billion, indicating strong market confidence.

The FDA clearance of SpiroSphere® with wireless ECG enhances Clario's clinical trial capabilities.

Clario's acquisition of ArtiQ boosts its AI capabilities in respiratory clinical trials.

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