Representative, Bankruptcy

Employment Type: Full-time Country: United States of America

Position Overview

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities, we want to talk to you!

Responsibilities

The Representative, Bankruptcy is responsible for the handling all Bankruptcy accounts from inception to completion and for following federal, state and district guidelines as well as policies & procedures.

• Reviews and validates court documents, account data, and referrals to local counsel.
• Performs timely Bankruptcy functional servicing.
• Monitors court dockets for changes within the bankruptcy case.
• Reviews trustee websites for compliance with the bankruptcy plan.
• Refers litigation request to SC litigation team to submit accounts to outside counsel.
• Services Inbound calls via Intercept/Overflow in accordance with Quality Assurance (QA) requirements.
• Documents all account activity in the system of record.
• Ensures compliance with policies and procedures with the Fair Debt Collection Practices Act and Bankruptcy Code.
• Escalates risk issues identified to manager.
• Prepares Proof of Claim documentation for next level review and redacts servicing documents, including titles and contracts.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• H.S. Diploma: Required.
• Bachelor's Degree or equivalent work experience in Business, Finance, or equivalent field: Preferred.
• 2+ Years of experience in Bankruptcy, Collections, or equivalent experience: Preferred.
• Ability to maintain confidentiality at all times.
• Ability to initiate collections process and communicate in an assertive, compassionate, respectful, and successful manner.
• Strong verbal and written communication skills.
• Must have a basic working knowledge of regulations and collection policies and procedures.
• Proficient organizational and time management skills.
• Ability to understand collection laws.
• Computer proficiency, including Microsoft Word skills and Excel, Internet, familiarity with collections software and programs.
• Strong customer service skills.
• Ability to maintain poise under pressure.

Certifications: No certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Compensation & Benefits

Base Pay Range:

• Minimum: $37,500.00 USD
• Maximum: $59,000.00 USD

The base pay range posted represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications, and location.

Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide

Company Culture

Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement: At Santander, we are committed to creating an inclusive and diverse workplace.