Manager, Servicing Transfers

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Mortgage, Real EstateIndustries

Requirements

Candidates must have 3-4 years of management experience and 3-4 years of mortgage servicing experience. Excellent leadership, communication, prioritization, and organizational skills are required, along with basic domain knowledge of mortgage servicing concepts. Prior servicing transfer experience, intermediate to strong domain knowledge of mortgage servicing concepts, experience creating/maintaining SOPs and training documentation, and experience with training individuals or groups are ideal.

Responsibilities

The Manager, Servicing Transfers will directly manage a team of loan boarding analysts and transfer coordinators, creating schedules to ensure timely completion of onboarding and offboarding activities. They will create and maintain Standard Operating Procedures (SOPs), monitor progress of checklists to ensure SOP adherence, and conduct weekly team scrum and individual 1:1 meetings. Responsibilities also include working with downstream teams to ensure compliant onboarding, creating training materials, handling audit requests, and reviewing escalations related to onboarding and offboarding.

Skills

Servicing Transfers

Loan Onboarding

Loan Offboarding

Operational Processes

Standard Operating Procedures (SOPs)

Leadership

Team Management

Scheduling

Mortgage Servicing

Valon

Customer-centric mortgage servicing platform

About Valon

Valon operates as a mortgage servicing platform focused on improving the home ownership experience for its users. It provides homeowners with a user-friendly, mobile-compatible interface that allows them to manage their mortgages efficiently and transparently. The platform offers real-time information about mortgage options, enabling users to explore their choices without any obligation. Valon distinguishes itself from competitors through its commitment to responsive customer service, ensuring quick and high-quality support for its clients. The company's goal is to transform the traditional mortgage industry by making it more accessible and efficient, ultimately empowering homeowners with better tools and information.

New York City, New YorkHeadquarters

2019Year Founded

$339.3MTotal Funding

SERIES_CCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Medical, dental, & vision insurance plans

flexible sick days

Equity

Company holidays

Generous vacation policy

Laptop, custom accessories, & ergonomic equipment

Paid parental leave

Risks

Increased competition may erode Valon's market share.

Rising interest rates could reduce mortgage refinancing activities.

Expansion into new markets may face regulatory challenges.

Differentiation

Valon offers a mobile-friendly interface for seamless mortgage management.

The company provides real-time, accurate mortgage information to homeowners.

Valon prioritizes customer experience with responsive and high-quality service.

Upsides

Valon's Series C funding supports platform development and market expansion.

Adoption of AI tools enhances Valon's customer service capabilities.

Mobile-first solutions align with Valon's interface, boosting user engagement.

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