Claims Supervisor - Golden State Claims Adjusters

About Integrated Specialty Coverages (ISC)

Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial insurance wholesaler leading innovation in the market. Backed by one of the leading private equity firms, KKR, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA”, we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we’re building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners.

Job Summary

The Claims Supervisor position at Golden State Claims Adjusters will supervise a team of Claims Specialists. The Claims Supervisor acts as a liaison between Golden State and our carrier partners and is responsible for a leadership role on assigned programs, communicating with the various stakeholders within each program and assuring that Best Practices are being followed and service requirements are being met.

Position Responsibilities

• Supervise a team of direct report adjusters of varying levels of technical experience.
• Claims may include the following: construction, pet, excess, and more as business evolves.
• Train adjusters in all aspects of their jobs and ensure quality control of their files.
• Prepare and participate in performance evaluations of the adjusters reporting as outlined by Golden State.
• Share responsibility for reviewing all new claim files and assign them to the appropriate adjuster, taking into account their experience level and licensure.
• Ensure supervisory notes of a technical nature are placed in each file handled by an adjuster at the 30-day mark and at least every 90 days thereafter, or more often as the file may dictate.
• Address complaint calls from clients, insured, and claimants.
• Conduct claim conferences with adjusters, carrier partners, defense counsel, coverage counsel, or other vendors as needed.
• Review coverage evaluation and coverage letters to ensure they are issued timely and accurately.
• Participate in assigned task force committees and other groups/committees as required.
• Conduct training seminars for existing and new employees.
• May carry a pending of key, large exposure, or sensitive claim files.
• Conduct internal audits on a quarterly basis.
• Identify and report Notice of High Potential claims (NHP’s) to the Head of Claims.
• Present claim files to the committee at the weekly roundtables.
• Willingness to travel for onsite meetings, conferences, and settlement negotiations.

Minimum Qualifications

• College degree or equivalent claims management experience.
• 5+ years of claims management and litigation experience.
• Experience directly managing or supervising claims personnel preferred.
• Must be a licensed claims adjuster in at least one home state and be willing to secure additional licenses as requested.
• Proficient computer skills including Microsoft Outlook, Word, and Excel.
• Strong communication and documentation skills.

Role Progression

The next role is Claims Manager.

Compensation and Benefits

The starting annual pay scale for this position is listed below. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. In addition, the company offers comprehensive benefits including medical, dental, and vision insurance, a 401(k) plan with match, paid time off, and other benefits.

ISC's salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills.