Relationship Manager

Subang Jaya, Selangor, Malaysia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Consumer SoftwareIndustries

Requirements

Candidates should have at least 3 years of experience in leading sales processes and managing teams at multiple levels. A minimum of 5 years of experience in client relationship management and a strong understanding of sales strategies and performance metrics are essential.

Responsibilities

The Relationship Manager will oversee a team of Client Success Specialists, defining KPIs and targets while analyzing client and market behavior. They will maintain overall relationships with assigned clients, ensuring retention and satisfaction, and conduct monthly business reviews. The role involves collaborating with the Country Sales Head to implement best practices and harmonized processes, adopting Salesforce for efficiency, and providing insights on competition to senior management. Additionally, they will analyze account performance data, formulate sales plans for new business prospects, and maintain customer business information in the CRM system.

Skills

Client Relationship Management

Stakeholder Management

Sales Strategy

KPI Definition

Data Analysis

Reporting

Salesforce

Account Management

Business Review

Commercial Awareness

Strategic Planning

Problem-Solving

Communication

Ninja Van

Technology-enabled logistics and delivery services

About Ninja Van

Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.

Singapore, SingaporeHeadquarters

2014Year Founded

$947.9MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Competitive income compared to the market

Tet bonus , Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

High-class AON Health Insurance for manager level

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities

Provide laptop for employees

Risks

Increased competition from startups like Toki threatens market share.

Recent layoffs in the tech team may hinder innovation and technology advancement.

Reliance on revolving credit facility suggests potential cash flow challenges.

Differentiation

Ninja Van leverages advanced technology for real-time parcel tracking and delivery scheduling.

The company offers a wide network of drop-off and pick-up points for convenience.

Strategic partnerships with financial institutions enhance service offerings and customer reach.

Upsides

Rising e-commerce in Southeast Asia boosts demand for last-mile delivery services.

Expansion of warehouse facilities improves logistics infrastructure for SME clients.

New leadership appointments indicate a focus on regional growth and development.

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