Regional Technical Service Manager at Xylem

Mokena, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Water Technology, PumpsIndustries

Requirements

Experience with electrical control panels, VFD’s, PLCs, SCADA systems, and other electronic systems and instrumentation
Submersible Pump/Rotary Equipment troubleshooting and diagnostic skills
Electromechanical experience (required)

Responsibilities

Perform submersible pump troubleshooting and diagnostics
Lead service efforts regionally, focusing on customer satisfaction
Guide the service efforts of Flygt (and other relevant Xylem brands) OEM service facilities in the region
Review and manage service metrics, including repair time to quote, time to repair, and quality/warranty
Provide service and shop operational guidance to the Sales/Service branch operations in the assigned area
Provide supervision and training to personnel to ensure smooth and effective service operations
Interface with end-users handling service problems and start-ups (phone or on-site)
Manage equipment repairs for the region and individual service centers
Assist with scheduling equipment, resources, and employees for large projects
Assist the Regional Operations Manager and Service Center Managers to streamline operational processes and create standards within the region
Participate in cross-functional teams to enhance the customer experience and increase profitability
Oversee customer-owned repairs, field services, start-ups, commissioning, and preventive maintenance activities
Provide support to the service call center 24/7/365

Skills

Submersible Pumps

Troubleshooting

Diagnostics

Service Management

Team Leadership

Personnel Training

Customer Interface

Project Scheduling

Preventive Maintenance

Field Service

Commissioning

Repair Management

Xylem

Water technology solutions for sustainability

About Xylem

Xylem focuses on developing solutions to tackle global water challenges through smart technology. The company provides a range of products and services aimed at ensuring water security and sustainability. Its offerings include advanced water pumps, treatment systems, and analytical instruments, as well as hydrographic software through its HYPACK brand, which is used by clients worldwide for managing water bodies. Xylem serves various clients, including municipalities, industrial companies, and agricultural businesses, helping them manage water resources efficiently and improve water quality. Unlike many competitors, Xylem combines both hardware and software solutions, allowing for a comprehensive approach to water management. The company's goal is to promote sustainability and address environmental concerns while meeting the increasing demand for eco-friendly water solutions.

Washington, District of ColumbiaHeadquarters

2011Year Founded

$356.2KTotal Funding

IPOCompany Stage

Data & Analytics, Industrial & Manufacturing, EnergyIndustries

10,001+Employees

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

Risks

Emerging startups using AI and IoT may threaten Xylem's market share.

Rising raw material costs could impact Xylem's profit margins.

Global semiconductor shortage may delay Xylem's smart system production.

Differentiation

Xylem offers both hardware and software solutions for comprehensive water management.

The company focuses on sustainable and eco-friendly water technology innovations.

Xylem's HYPACK software is a leader in hydrographic and dredging applications.

Upsides

Xylem's acquisition of Idrica enhances its digital water utility market presence.

Growing interest in atmospheric water harvesting opens new market opportunities for Xylem.

Integration with ElectraMet boosts Xylem's industrial sector position in metals recovery.

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