Receptionist/Customer Service Support at Acrisure

Kerrville, Texas, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Insurance, AerospaceIndustries

Requirements

Professional Telephone Demeanor: Must possess a positive and professional phone manner
Good Listening Skills: Ability to actively listen to clients' needs and concerns
Strong Organizational Skills: Ability to prioritize tasks and initiate task completion
Computer Skills: Proficiency in Microsoft Word, Outlook, and Excel
Excellent Communication Skills: Strong verbal and written communication skills
Interpersonal Skills: Ability to build and maintain positive relationships
Mathematical Skills: Ability to calculate figures such as premiums, commissions, and percentages
Work Independently & as a Team: Ability to work independently and collaboratively
Time Management Skills: Ability to manage time effectively
Background Check: Must be able to pass a background check

Responsibilities

Assist with Incoming Calls: Answer and direct incoming calls
Document Activities: Record all activities in the agency management system (EPIC)
Client Communication: Interact with clients via phone and email
Assist Clients: Support clients with applications, policies, premium payments, etc
Collect Renewal Data: Gather renewal data on assigned accounts
Review Policies: Review new and renewal policies, endorsements, and certificates
Maintain Data Accuracy: Ensure accuracy of client data in the agency management system (EPIC)

Skills

Key technologies and capabilities for this role

Microsoft WordMicrosoft OutlookMicrosoft ExcelEPICCustomer ServiceData EntryTelephone EtiquetteTime Management

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position with a full-time, in-office schedule from Monday to Friday, 8 am to 5 pm.

What benefits are offered for this role?

Benefits include 401(k) with matching, health insurance, disability insurance, life insurance, paid time off, and professional development assistance.

What are the key skills required for this position?

Key skills include professional telephone demeanor, good listening skills, strong organizational skills, proficiency in Microsoft Word, Outlook, and Excel, excellent communication skills, interpersonal skills, mathematical skills, ability to work independently and as a team, and time management skills.

What is the salary for this receptionist position?

This information is not specified in the job description.

What should I highlight in my application for this role?

Highlight your professional phone demeanor, customer service experience, proficiency in Microsoft Office, strong communication and organizational skills, and ability to handle data entry accurately, as these are key requirements.

Acrisure

Insurance broker specializing in risk management

About Acrisure

Acrisure provides insurance and risk management services through a network of independent insurance agencies known as Agency Partners. This model allows Acrisure to offer tailored solutions to a diverse clientele, including business owners and institutions in sectors like agriculture, arts, and waste management. The Agency Partners maintain local relationships while leveraging Acrisure's global resources, ensuring personalized service. The company generates revenue by earning commissions and fees from insurance policies sold through its partners, fostering a mutually beneficial relationship. Acrisure's goal is to combine local expertise with global capabilities to deliver high-quality insurance solutions.

Grand Rapids, MichiganHeadquarters

2005Year Founded

$19.5MTotal Funding

DEBTCompany Stage

Financial ServicesIndustries

1,001-5,000Employees

Risks

Increased competition from fintech firms may challenge Acrisure's market share.

Rapid expansion could lead to integration risks and cultural clashes.

Strategic alliances may result in conflicts of interest or operational inefficiencies.

Differentiation

Acrisure's unique model leverages a global network of independent Agency Partners.

The company combines local expertise with global resources for tailored client solutions.

Acrisure's rapid growth is driven by strategic partnerships and innovative insurance products.

Upsides

Acrisure's expansion into new markets like Bermuda strengthens its global presence.

The appointment of industry veterans enhances Acrisure's leadership and growth potential.

Winning 'Broker of the Year' boosts Acrisure's reputation and client trust.

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