Customer Experience Consultant (18 month Fixed Term Contract)
SimpplrSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Real Estate, PropTech, Construction & EngineeringIndustries
Requirements
Candidates should possess knowledge of real estate development and real estate project management, with experience in the real estate development or construction industry being highly preferred. They should be able to thrive in a fast-paced, remote team environment and demonstrate the ability to deliver effectively.
Responsibilities
The Real Estate Transformation Consultant will drive growth, renewals, and value with clients by analyzing customer data to determine targeted outreach, increasing overall platform utilization and retention. They will proactively engage with customers 1 on 1 to prevent churn, drive their success, and serve as a liaison between clients and the product/technical team to resolve issues and advocate for customers. The role involves managing customer onboarding, overseeing implementation, responding to customer support tickets, and implementing strategies to maximize customer value. Additionally, the consultant will travel as needed to visit client offices and provide expert positioning of solutions and ensure customer success.
Skills
Customer Relationship Management
Data Analysis
Product Adoption
Business Transformation
Client Communication
Technical Support
Onboarding
Northspyre
Cloud-based platform for real estate project management
About Northspyre
Northspyre provides a cloud-based intelligence platform that helps real estate professionals manage development, capital, and asset projects more effectively. The platform uses automation and data analytics to offer insights that aid in decision-making, allowing users to achieve more predictable outcomes. It caters to a variety of clients in the real estate industry, such as developers and asset managers, by offering advanced project management tools through a subscription service. Unlike many competitors, Northspyre focuses on streamlining project workflows and reducing risks, which enhances overall project efficiency. The goal of Northspyre is to empower real estate professionals to make better decisions and improve the success of their projects.
Key Metrics
New York City, New YorkHeadquarters
2017Year Founded
$31.6MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Real EstateIndustries
51-200Employees