Manager Customer success - CRM consulting
Xplor- Full Time
- Senior (5 to 8 years)
Candidates should possess 4+ years of experience in employee experience, internal communications, or a related field, along with 4+ years of experience with employee experience platform technologies, such as Simpplr, and 3+ years of consulting and enablement experience. They should also have 3+ years of experience with Salesforce or AWS infrastructure and 2+ years of experience working remotely as part of an international team, supporting an international customer base, and navigating cultural differences.
The Customer Experience Consultant will partner with customers to support their experience in migrating from one Simpplr back-end to another, providing hands-on configuration guidance and best practices, liaising with the Migration team, conducting internal discovery and strategy discussions, implementing concurrent projects, providing best practices guidance and use cases, defining solutions for standard and unique use cases, educating and training customers on Simpplr’s features, and collaborating with various teams to ensure a seamless customer experience from migration preparation to post-migration activities.
Modern intranet platform for employee engagement
Simpplr offers a modern intranet platform that aims to improve employee experience and strengthen company culture. The platform is designed to provide a seamless and personalized experience for employees, regardless of their work location. It serves a diverse range of clients, including businesses of all sizes across various industries, and has gained the trust of over 700 customers. Simpplr operates in the digital communication and collaboration market, which has grown due to the rise of remote work. The platform enhances internal communication, tracks employee sentiment, and promotes digital wellbeing, allowing employees to efficiently access necessary information, thus boosting productivity and collaboration. Unlike many competitors, Simpplr focuses on creating a cohesive experience tailored to the needs of employees. The company's goal is to provide a service that fosters a strong company culture and improves overall employee engagement.