Senior Manager, Solutions Architecture (Enterprise Applications)
WillowTree- Full Time
- Senior (5 to 8 years)
ServiceNow
Candidates should possess 8+ years of work experience in change, strategy, and/or transformation roles within a fast-paced, dynamic environment, preferably a consultancy, and demonstrate experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. They should also be a self-driven team player who confidently connects dots to drive change and manages multiple projects at once while maintaining a laser focus on priorities, and be a data-driven, creative problem solver who is passionate about elevating the employee experience and creating a culture of inquisitiveness and fact-based decision making, and be an eager and consistent learner who is open to feedback and interested in continuous improvement; thrive with change & ambiguity.
The Transformation & Change Manager will conduct impact, stakeholder, and/or organization analyses to determine the program’s scope, severity, and receptivity, develop and execute change strategies that drive adoption of key products and improve employee experience across ServiceNow, develop executive and strategic communications including presentations – ideally in an agile context, work closely with business leads, product managers, enablement, and communications teams to drive a cohesive approach for change and adoption across platforms, drive adoption of new products, tools, and/or processes and track success of efforts, and support teams to identify opportunities, unlock productivity and accelerate execution.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.