ServiceNow

Transformation & Change Manager - Digital Technology Experience, Change Activation

Atlanta, Georgia, United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should possess 8+ years of work experience in change, strategy, and/or transformation roles within a fast-paced, dynamic environment, preferably a consultancy, and demonstrate experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. They should also be a self-driven team player who confidently connects dots to drive change and manages multiple projects at once while maintaining a laser focus on priorities, and be a data-driven, creative problem solver who is passionate about elevating the employee experience and creating a culture of inquisitiveness and fact-based decision making, and be an eager and consistent learner who is open to feedback and interested in continuous improvement; thrive with change & ambiguity.

Responsibilities

The Transformation & Change Manager will conduct impact, stakeholder, and/or organization analyses to determine the program’s scope, severity, and receptivity, develop and execute change strategies that drive adoption of key products and improve employee experience across ServiceNow, develop executive and strategic communications including presentations – ideally in an agile context, work closely with business leads, product managers, enablement, and communications teams to drive a cohesive approach for change and adoption across platforms, drive adoption of new products, tools, and/or processes and track success of efforts, and support teams to identify opportunities, unlock productivity and accelerate execution.

Skills

Transformation
Change Management
Stakeholder Analysis
Product Adoption
Impact Analysis
Organizational Analysis
Digital Technology Strategy
AI-driven Automation
Cross-functional Collaboration

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Key Metrics

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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