Customer Success Manager
Panopto- Full Time
- Junior (1 to 2 years)
Candidates should have at least 3 years of experience in customer success or account management, exceptional prioritization and organizational capabilities to manage a $2M+/- book of business, the ability to work independently, and technically adaptive skills with the capability to learn new solutions and communicate them effectively. Superior verbal and written communication abilities are also required, along with adeptness in identifying customer risks and proactively engaging customers.
The Associate Customer Success Manager will drive product adoption, utilization, and expansion opportunities using customer data and analytics, deliver on 90%+ annual subscription renewals, ensure a seamless implementation process for customers, become knowledgeable of Transfr’s solutions and service offerings, communicate utilization data demonstrating customer value, contribute to the development of self-service resources, assist in creating scalable campaigns to educate customers, secure customer feedback, and leverage processes to maintain information flow and improve business metrics.
Provides VR-based career training solutions
Transfr provides immersive virtual reality (VR) training programs designed to enhance career training and workforce development. These programs simulate real-world job environments, allowing learners to gain practical experience and explore various career paths without needing to be physically present in a workplace. By collaborating with schools, businesses, and government agencies, Transfr ensures that its training solutions are accessible and tailored to meet the specific needs of different industries. Unlike traditional training methods, Transfr's VR approach offers hands-on experience in high-demand fields, helping learners acquire critical skills necessary for securing well-paying jobs. The company's goal is to bridge the gap between education and employment, ultimately contributing to a more skilled and adaptable workforce.