Quality Assurance Analyst at Centerfield

Montego Bay, St. James Parish, Jamaica

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Marketing, Customer AcquisitionIndustries

Requirements

Previous experience in Quality Assurance and contact center experience mandatory
Excellent written and verbal communication skills
Proven reliability and punctuality as it pertains to attendance

Responsibilities

Monitor/evaluate agent calls daily
Meet departmental and/or provider evaluation goals
Effectively communicate with other members of the Quality team regarding strategies, processes, and procedures to ensure consistent productivity
Coach and develop agents on calls monitored
Track and document calls monitored evaluation scores, and trends daily
Utilize company software to locate calls and listen to call recordings
Attend training, meetings, or calibrations to ensure that they are aligned (as needed)
Report daily production, scores, trends, and other activities completed at that time
Proactively establish healthy relationships with account managers, supervisors, team leads, and agents
Complete audit requests and quality-related projects (as needed)
Satisfy high-level call evaluations/audits in a timely fashion

Skills

Call Monitoring

Quality Assurance

Compliance Auditing

Policy Enforcement

Agent Coaching

Call Evaluation

Centerfield

Customer acquisition through sales and marketing

About Centerfield

Centerfield focuses on customer acquisition through effective sales and marketing strategies, primarily using digital channels like text and chat. They create personalized buying experiences for customers and help major brands in home services and telecommunications close around 2,000,000 sales annually. Operating on a performance-based marketing model, Centerfield earns revenue by driving sales for clients, leveraging technology and skilled sales agents. Their goal is to be a trusted partner for brands looking to expand their customer base.

Los Angeles, CaliforniaHeadquarters

2011Year Founded

$151.7MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consulting, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Company Match

Paid Charity and Volunteer Days

Parental Leave

Performance Bonus

Risks

Integration challenges from Brainjolt acquisition may disrupt existing operations.

Regulatory scrutiny on social media platforms could impact Centerfield's advertising strategies.

Economic fluctuations may affect Centerfield's performance-based revenue model.

Differentiation

Centerfield's Dugout platform integrates real-time biddable media and automated call routing.

The acquisition of Brainjolt enhances Centerfield's social commerce capabilities on major platforms.

Centerfield's performance-based marketing model drives significant sales for leading global brands.

Upsides

Recognition as Best Overall SEM Solution boosts Centerfield's credibility in digital marketing.

Acquisition of Brainjolt expands customer acquisition through social media engagement.

Named 'Best Places to Work in Los Angeles' aids in attracting top talent.

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