Program Manager, Owl Gatherings

Position Overview

Twilio is seeking a Program Manager to lead the strategic vision and operational execution of in-person gatherings for its global, remote-first workforce. This role is crucial for fostering connection and culture within the company.

About the Job

With over 5,000 employees worldwide, in-person gatherings are vital to Twilio's remote-first culture. The Program Manager will be responsible for architecting and implementing strategies that enhance these connections, reporting to the Senior Director, People Planning & Spaces.

Responsibilities

• Define Our Vision:
  • Assess the current state of in-person gatherings.
  • Gather and analyze data to identify pain points and opportunities.
  • Understand existing tools and vendor landscape.
• Build the Strategy & Roadmap:
  • Develop a future state for in-person gatherings aligned with company goals and scalable globally.
  • Create a clear, data-driven roadmap incorporating current platforms and vendor partnerships (e.g., Reed & Mackay, Navan, Gable).
• Operationalize & Execute:
  • Implement the roadmap, ensuring seamless execution from program design to task completion.
  • Effectively utilize existing tools, resources, and vendor partnerships.
• Measure & Iterate:
  • Establish and report on Key Performance Indicators (KPIs), including employee/team engagement and spend.
  • Define new metrics to continuously improve the program.
  • Implement systems to track gathering frequency, purpose, and outcomes.
• Partner Cross-Functionally:
  • Serve as a key member of the “open work” committee.
  • Drive alignment with procurement, corporate security, real estate, legal, and other departments.
  • Ensure program updates align with cross-functional priorities and vendor usage.
• Provide Executive Updates:
  • Present program strategy, progress, and results to senior leaders.
  • Influence and secure buy-in at executive, director, and manager levels.
• Manage Program Resources & Communications:
  • Own and maintain all resources related to the in-person gatherings program.
  • Audit, update, and maintain internal intranet pages (Switchboard).
  • Develop and execute communication campaigns for program updates.
  • Ensure employees have accessible and up-to-date information and tools for gatherings.

Qualifications

Twilio values diverse experiences and encourages all qualified candidates to apply, regardless of their career path.

• Required:
  • Strategy & Execution: Proven ability to define compelling strategic visions, translate them into actionable plans, and execute those plans end-to-end.
  • Experience: 12+ years of relevant experience.

Company Information

Who we are At Twilio, we are shaping the future of communications from home, providing innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide to create personalized customer experiences. Our remote-first, connected, and inclusive culture ensures that no matter your location, you are part of a vibrant team making a global impact. We are constantly acquiring new skills and experiences, making work rewarding. Your career at Twilio is in your hands.

See yourself at Twilio Join the team as Twilio’s next Program Manager, Owl Gatherings.

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