Project & Program Management III

Employment Type: Full-time

Position Overview

The Project & Program Management III role is responsible for planning and coordinating all aspects of internal information and system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. This role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training, and on-time delivery within budget constraints. Projects may vary in number, size, and complexity.

Scope:

• Resolves a wide range of issues in creative ways.
• Seasoned, experienced professional with a full understanding of their specialty.
• Works on problems of a diverse scope.
• Receives little instruction on day-to-day work; general instruction on new assignments.

Responsibilities

• Manages multiple, complex, cross-functional, and technical projects.
• Partners with functional teams during initiation, plan, design, procurement, deployment, and post-deployment phases.
• Responsible for managing/tracking program milestones, timeline, and overall deliverables.
• Engages in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, and risk analysis.
• Defines project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Drives the project lifecycle milestones from concept commit through project closure and advocates change management.
• Uses metrics and KPIs to measure project performance using appropriate tools and techniques, and provides regular status updates.
• Responsible for internal process improvements; removes gaps across multiple teams and functions.
• Ensures risks are accounted for and provides risk mitigation strategies.
• Serves as the primary project point of contact for vendor partners and internal stakeholders.
• Coordinates and assists with regularly scheduled meetings with core teams.
• Evaluates post-project results against metrics; recommends or implements changes to improve delivery practices/processes.
• Other duties as required.

Requirements & Skills

• Bachelor’s degree (B.S/B.A) from a four-year college or university and 5 to 8 years of related experience and/or training; or equivalent combination of education and experience.
• Networks with senior internal and external personnel in their area of expertise.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Experience working with project management teams, resolving conflict, and meeting schedule timelines.
• Excellent communication skills (verbal, written, documentation).
• Ability to work on multiple projects and assignments concurrently.
• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance.
• In-depth experience creating spreadsheets, presentation material, and project/process documentation.
• Strong observational and analytical skills, including: ability to collect, organize, analyze, and disseminate significant amounts of information; strong attention to detail and accuracy; ability to track and report metrics; and manage risks.
• Proven ability to collaborate with stakeholders and communicate project updates to client executives.
• Familiarity with various project management methodologies.

Preferred Qualifications

• Various certifications.
• Change management knowledge.

Physical Demand & Work Environment

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing.
• Must have the ability to move from place to place within an office environment.
• Must be able to use a computer.
• Must have the ability to communicate.