[Remote] Program Delivery Lead: Stars Quality Provider Optimization HOS at Humana

The Program Delivery Lead will provide guidance, support, and relationship management to key provider partners regarding HOS measures and patient experience. This role involves collaborating with network and provider rewards teams to develop and execute strategies for HOS score improvement, and translating stakeholder requirements into actionable provider strategies. Responsibilities include developing a provider engagement strategy for performance improvement in healthcare outcomes and patient experience, leading tactic execution, collaborating on engagement strategy, providing status updates to leadership, and reporting on program results and their impact on the Medicare Health Outcomes Survey and patient experience. The lead will advise executives on functional strategies for the Medicare Stars program, develop and deepen partnerships with provider-facing teams, establish forums for effective communication, drive accountability for provider-facing core metrics, innovate HOS elements of the patient experience program, develop and maintain processes for evaluating network accessibility, evaluate and define HOS incentives, refine and implement provider support materials, implement regular performance reporting, and deliver training on change management strategies, HOS program resources, incentives, and performance expectations. Additionally, the role involves engaging provider-facing teams on high-priority providers, driving performance accountability, and developing and implementing new mental and physical health initiatives.