Professional Services Supervision Consultant at Smarsh

Portland, Oregon, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Ability to work under tight deadlines and balance competing priorities
Problem-solver and self-starter who is comfortable working independently or within a group setting
Strong analytical and conceptual thinking skills
Confident in customer facing interactions
Ability to quickly grasp and explain technological and business concepts
Excellent written and verbal communicator
Familiarity with Supervision tools such as Global Relay, ProofPoint, Behavox, etc
Bachelor’s degree (especially in Business, Finance, Economics, Statistics, Accounting), Advanced degree (JD, MBA, MSF) preferred, or an equivalent combination of experience and education preferred
5+ years’ experience in a financial services or regulatory agency environment
3+ years’ business development, account management, or customer success experience, preferably for enterprise/SaaS product or services organization
At least 1 year of relevant experience (conducting AML investigations, customer due diligence, SARs preparation and filing) a plus
Experience working with automated supervision/surveillance/compliance tools (Smarsh preferred), used to detect and report suspicious activities

Responsibilities

Onboard and serve as a primary point of contact for Assisted Review clients
Serve as a sales support resource, including sales call support, driving sales opportunities in existing and new clients, SOW review and delivery
Aid in (Responsible for) driving business development through client growth and service expansion
Build and maintain an advanced knowledge of policies and procedures regarding regulatory agencies, including FINRA
Partner with legal, compliance, and business partners to stay tuned with ongoing business process changes, regulatory expectations, customer feedback, etc
Meet with customers to support and implement supervision services, consult on best practices, and develop supervision workflows
Implement and assist in refining supervision policies to ensure customers are in compliance with legal and regulatory requirements
Setup searches, queues, tags, and other attributes in the Smarsh platforms
Analyze customer data, transactional activity, and procedural documentation to determine adherence to best practices
Conduct compliance reviews and analysis of regulatory compliance policies for the Assisted Review service
Prepare, proofread, and distribute reports, correspondence, forms, etc., of a specialized and confidential nature

Skills

Compliance

Supervision

FINRA

Regulatory Policies

Customer Onboarding

Business Development

Sales Support

SOW Review

Customer Success

Smarsh

Archiving and compliance solutions provider

About Smarsh

Smarsh provides archiving and compliance solutions specifically designed for financial services, government agencies, and other regulated industries. Their main product is a cloud-based archive that allows organizations to securely store, search, and manage their communications data, including emails, text messages, and social media interactions. This system helps businesses meet complex security, data privacy, and regulatory requirements. Smarsh differentiates itself from competitors by offering a scalable Software-as-a-Service (SaaS) model that caters to both large enterprises and smaller organizations, ensuring that clients can adapt to evolving regulations. Their goal is to help organizations efficiently manage their communication data, identify risks, and maintain compliance, particularly through tools like Connected Capture for Microsoft Teams, which supports remote workforces.

Portland, OregonHeadquarters

2001Year Founded

$42.4MTotal Funding

BUYOUTCompany Stage

Enterprise Software, Cybersecurity, Financial ServicesIndustries

1,001-5,000Employees