Professional Services Sr. Consultant at Pendo

Raleigh, North Carolina, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, Professional ServicesIndustries

Requirements

7+ years in a customer-facing technical role, ideally within a SaaS B2B environment, with a proven ability to use technology to deliver business outcomes and drive customer success
Strong proficiency in CSS and HTML with the ability to design and implement technical solutions, including in-app tagging, guides, and analytics
Demonstrated experience in leading transformation initiatives and managing change within customer organizations, with a strong ability to influence and drive adoption of new technologies or processes
Bachelor’s degree (preferred)
Experience with digital transformation initiatives and working with large Enterprise customers (preferred)
Proficiency in frontend and backend development, including designing scalable, reusable frameworks (preferred)
Familiarity with advanced analytics and customer success tools (preferred)
Proven track record of working with large Enterprise customers (preferred)

Responsibilities

Take full ownership of customer engagements from initiation to completion, ensuring projects are delivered on time, within scope, and to the highest standards
Act as a trusted advisor, autonomously collaborating with customers to deeply understand their needs, business goals, and timelines, driving them toward successful outcomes
Utilize expertise in transformation and change management to guide customers through the adoption of new products or processes, ensuring smooth transitions and maximizing impact
Advocate for change and influence customer stakeholders to embrace and adopt new technologies and practices that align with their strategic goals
Deliver advanced technical solutions, including in-application tagging, guide creation, and foundational integration setup, ensuring seamless implementation through assisting customers with installing Pendo and ongoing success
Provide technical expertise in areas such as configuration, authentication, analytics, and more, translating complex concepts into actionable business solutions for customers
Foster strong relationships across various customer personas and segments, particularly within large Enterprise accounts, to ensure ongoing satisfaction and long-term success
Advocate for customer needs internally, influencing product development and business strategies to align with customer feedback and industry trends
Lead and mentor junior consultants, sharing knowledge and expertise to elevate the team's overall capabilities
Drive operational efficiency within the Professional Services team by creating reusable assets, frameworks, and contributing to the evolution of delivery methodologies

Skills

Key technologies and capabilities for this role

Technical ConsultingSolution DesignIn-application TaggingGuide CreationIntegration SetupChange ManagementTransformationCustomer EngagementsProject ManagementStakeholder Influence

Questions & Answers

Common questions about this position

What are the key responsibilities of the Senior Consultant role?

Key responsibilities include leading customer engagements from initiation to completion, driving transformation and change management, delivering technical solutions like in-application tagging and integrations, building customer relationships especially in Enterprise accounts, and mentoring junior consultants.

What skills and experience are required for this position?

The role requires technical expertise in areas like configuration, authentication, analytics, in-application tagging, guide creation, and integrations, along with strong customer-facing skills, transformation and change management expertise, and the ability to act as a trusted advisor.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What kind of company culture does the Professional Services team have at Pendo?

The team is innovative, customer-focused, and committed to delivering exceptional outcomes, sharing best practices, exceeding expectations, and working collaboratively with CSMs, TAMs, ADs, and others in a dynamic environment.

Pendo

Enhances product experience and digital adoption

About Pendo

Pendo enhances digital products by providing solutions for product experience and digital adoption. Its platform integrates with clients' existing software, offering tools for in-app messaging, user analytics, and feedback collection. This allows businesses to understand user behavior and improve their products based on data-driven insights. Pendo primarily serves software companies, tech startups, and enterprises in the SaaS sector, charging subscription fees for access to its services. Unlike competitors, Pendo focuses specifically on user engagement and experience, helping clients guide users through new features and updates. The goal is to help businesses meet user expectations and achieve growth in a competitive market.

Raleigh, North CarolinaHeadquarters

2013Year Founded

$455.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Remote Work Options

Professional Development Budget

Risks

Increased competition from AI-driven platforms could threaten Pendo's market share.

Rapid AI innovation may outpace Pendo's integration capabilities, risking competitive edge loss.

Integration risks from Zelta AI acquisition could disrupt Pendo's operations if mismanaged.

Differentiation

Pendo integrates seamlessly with existing products, enhancing user engagement and feedback collection.

The platform offers in-app messaging, user analytics, and feedback tools for product improvement.

Pendo's AI-driven insights provide a comprehensive view of user behavior and product performance.

Upsides

Pendo's acquisition of Zelta AI enhances its AI capabilities for customer feedback analysis.

Partnership with Google Cloud's Vertex AI boosts product discovery and user personalization.

Pendo's $200 million ARR and customer growth highlight its strong market position.

Land your dream remote job 3x faster with AI

Try Jobo Free