[Remote] Professional Services Manager at SailPoint

Germany

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Identity Management, Cybersecurity, Technology, Professional ServicesIndustries

Requirements

Must be fluent in written and spoken German
5+ years of people management experience
An exceptional mentor and leader with a passion for continuous improvement
5-7+ years of professional work experience as part of an enterprise software company, consulting organization, or systems integrator
Strong experience with all phases of Project Management (project planning, resource management, scope, schedule and status, documentation)
Excellent communication skills and extensive experience working with clients and partners
Experience and interest in Professional Services management duties (project forecasting and financials, project staffing, working with delivery partners, and tuning project methodologies)
Excellent organizational skills
Strong ability to multi-task
Bachelor’s degree
Previous experience working with a SaaS product is a plus
Experience with the following web technologies: XML, SPML/SOAP, Web and Application Servers, HTML
Experience with Databases (Oracle, Sybase, MSSQL, MySQL)
Experience with Directories (LDAP, AD)
Experience with enterprise systems (SAP, PeopleSoft)
Experience with programming languages such as Java, .NET or C++
Familiarity with identity management provisioning systems (Sun, Oracle, IBM, Novell) a strong plus
Security software or internal IT audit experience a plus
Experience in a startup company a plus

Responsibilities

Day-to-day leadership of the SaaS Professional Services team
Partnering with internal stakeholders to ensure the team has a clear set of priorities
Resource allocation for key projects
Coaching Engagement Managers and Deployment Engineers to develop their full potential
Assist with the sales process for services portions of deals, including presentations, RFP responses, and proposal/SOW generation
Effectively interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases
Ensure that services are provided, implemented correctly and billed in a timely and accurate manner
Serve as point person for the client on Service Delivery issues / escalations and take accountability for remedying any service failures
Manage the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfaction
Manage the business relationship between SailPoint and assigned client accounts
Lead project scoping and technical requirements gathering discussions
Performing a range of Professional Services management tasks such as project forecasting and financials, project staffing, working with delivery partners, and tuning project methodologies
Provide strategic updates on clients’ performance to SailPoint Senior Management
Provide regular status updates to account teams and Sales Managers
Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth

Skills

Project Management

Professional Services Management

Resource Allocation

SaaS Delivery

IdentityNow

Identity Governance

Sales Support

RFP Responses

SOW Generation

Client Escalations

Financial Management

Team Leadership

Stakeholder Management

SailPoint

Provides identity security solutions for enterprises

About SailPoint

SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.

Austin, TexasHeadquarters

2004Year Founded

$20.7MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Risks

Emerging identity management startups increase competition, potentially eroding market share.

Rapid technological changes may outpace SailPoint's innovation, risking solution obsolescence.

Integration challenges with acquisitions like SecZetta may disrupt services or misalign strategies.

Differentiation

SailPoint specializes in managing and securing digital identities for enterprises.

The company leverages AI and machine learning to enhance identity security solutions.

SailPoint's IdentityIQ provides visibility and control over user access.

Upsides

Growing demand for remote work security boosts SailPoint's remote access management features.

Rising adoption of AI-driven identity analytics aligns with SailPoint's AI capabilities.

Increased regulatory requirements drive demand for SailPoint's identity governance solutions.

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