Senior Sales Productivity Manager
SmartsheetFull Time
Senior (5 to 8 years)
Candidates must have demonstrated senior-level experience in SaaS management, vendor relations, or IT strategy, including successful contract negotiations. A history of effective project management, including roadmapping, task delegation, progress tracking, and achieving desired business outcomes is required. Proven experience leveraging AI tools to enhance work efficiency, including refining prompts, training AI agents, and manipulating Large Language Models (LLMs) to produce valuable outputs is essential. Advanced proficiency in data analysis and reporting, the capability to create and present concise business proposals to senior leadership, and deep expertise in the administration and deployment of core business tools such as CRM and sales enablement platforms are necessary. Exceptional communication and negotiation skills, along with superior ability to organize and prioritize, managing multiple high-stakes initiatives with minimal supervision are also required.
The Productivity Tools Program Manager will serve as the strategic lead and subject matter expert for productivity tools used by the Revenue organization, managing the research, evaluation, implementation, and decommissioning of SaaS products. They will own and execute programs for successful tool adoption, ensuring seamless transitions, optimal configuration, and maximal return on software investments. Responsibilities include revising workflows to incorporate new features and AI efficiencies, training agents, and tuning large language models to enhance end-user productivity. The role involves maintaining the tool stack by tracking renewals, assessing vendor performance, and leading negotiations for favorable terms and pricing. They will conduct deep analysis of tool usage and outcomes to develop strategic insights, propose adoption of new tools and renewal of existing contracts with business cases and ROI, and collaborate with cross-functional leadership to align the productivity tools roadmap with organizational goals. Additionally, they will oversee user assistance, account provisioning, and enablement support.
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