Product Support Specialist at Pigment

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Business Planning, FinanceIndustries

Requirements

2+ years of experience in one or more of the following: (i) as an application support specialist, (ii) in a technical support role in the SaaS world, (iii) and/or working in a Financial Planning & Analysis (FP&A) or Modeling role
“Can-do” attitude: hands-on and a go-getter
Excellent written and interpersonal skills
General technical know-how and an affinity for learning new software; proactively communicate issues and FYIs
Independent, empathetic, and accountable
Strong project management skills and ability to deliver on time
Comfortable working in a remote, fast-paced environment as part of an international team
English to a professional proficiency

Responsibilities

Help customers derive value from Pigment by being a product expert and problem solver, including troubleshooting modeling issues or reproducing bugs
Own Support tickets from Creation to Closure
Contribute to improving processes and product by transmitting customer feedback and suggesting efficiency improvements
Take initiative to investigate and solve problems
Strive for scale by building templates, processes, and documentation, while going the extra mile for customer experience when needed
Work 1-week on-call covers of P1 tickets (rotated, max one week per month, with additional compensation)

Skills

Key technologies and capabilities for this role

Customer SupportTroubleshootingProduct ExpertiseSupport TicketsBug ReproductionFinancial ModelingSaaS

Questions & Answers

Common questions about this position

What compensation and benefits does Pigment offer?

Pigment offers a competitive package, stock options, bike2work scheme, trust and flexible working hours, one company offsite every year, high-end equipment, and additional compensation for on-call P1 ticket coverage.

Is this role remote-friendly, and what are the location details?

Pigment provides a remote-friendly environment with brand new offices in major cities including New York, San Francisco, Toronto, Paris, and London.

What experience and skills are required for the Product Support Specialist role?

Candidates need 2+ years in application support, technical support in SaaS, or FP&A/modeling roles, along with a can-do attitude, excellent written and interpersonal skills, general technical know-how, and affinity for learning new software.

What is the company culture like at Pigment?

Pigment takes smart risks, celebrates bold ideas, challenges the status quo, and works as one team, with a remote-friendly environment, flexible hours, and annual offsites.

What makes a strong candidate for this Product Support Specialist position?

Strong candidates have 2+ years in support, SaaS technical roles, or FP&A, a hands-on can-do attitude, excellent communication skills, technical savvy, and a proactive approach to problem-solving and process improvements.

Pigment

SaaS platform for financial planning and analysis

About Pigment

Pigment offers a financial planning and analysis platform that simplifies complex financial reporting and forecasting for businesses of all sizes. The platform operates on a software-as-a-service (SaaS) model, where clients subscribe and pay a recurring fee. Pigment's features include connectivity, processing power, and collaboration tools, which enhance the user experience and differentiate it from other financial planning tools. Users can create detailed financial models covering various aspects like human resources, revenue, expenses, and cash flow, which traditional spreadsheets often cannot handle effectively. By automating these processes, Pigment enables businesses to save time and focus on analyzing their financial data to drive value.

Paris, FranceHeadquarters

2019Year Founded

$378.3MTotal Funding

SERIES_DCompany Stage

Enterprise Software, FintechIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Remote Work Options

Paid Vacation

Parental Leave

Performance Bonus

Risks

Increased competition from Anaplan and Adaptive Insights with expanding AI capabilities.

Potential market saturation in North America could lead to pricing pressures.

Challenges in maintaining data security due to stringent Canadian data protection laws.

Differentiation

Pigment offers real-time data visualization for enhanced business decision-making.

The platform integrates AI for predictive analytics and insights in financial planning.

Pigment's user-friendly interface simplifies complex financial reporting and forecasting.

Upsides

Pigment raised $145m in Series D to expand its SaaS product in North America.

Strategic partnership with Deloitte enhances Pigment's credibility in digital finance transformation.

Pigment AI launch aims to deliver faster, smarter business insights for teams.

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