Product Support Sales Representative (PSSR) at ASCO Equipment

Austin, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Heavy Equipment, Construction MachineryIndustries

Requirements

Bachelor's degree or equivalent experience
Proven sales ability and excellent customer relationship skills
Ability to write and speak effectively to individuals and groups
Strong planning, problem-solving, negotiation, and organizational skills
Knowledge of heavy equipment is preferred
Knowledge of equipment components, repair times, and overall technical aptitude
Solid computer skills and knowledge of general business software
Valid driver's license with acceptable driving record

Responsibilities

Market parts and service sales such as preventative maintenance plans, machine inspections, machine repairs, remanufactured component sales, standard job quotes, extended warranties, and special parts promotions
Perform follow-up calls on complete goods and major parts and service sales
Assist after sales service calls to ensure equipment is operating at customers’ expectations
Provide limited technical support when appropriate
Ensure that Parts and/or Service estimates meet ASCO pricing and Dept. approval standards
Manage pre-planning, post call notes, and follow-up actions using a CRM tool
Adhere to all safety rules and complete safety training as required
Represent ASCO in a positive and professional manner at all times
Obtain and build relationships with customers through the selling of Preventative Maintenance packages & Shop and Field Service repairs
Build relationships with clients through calling on current ASCO customers and developing new ones through sales calls to customer offices, shops, and jobsite locations within assigned territory
Perform follow-up activities required for new equipment sales and manufacturer end user direct sales
Quote and sell parts and service jobs, selling of PM contracts, address customer concerns, furnish technical support where applicable, and collect profiling information in order to enhance the customer experience

Skills

Key technologies and capabilities for this role

SalesCustomer Relationship ManagementPreventative MaintenanceParts SalesService RepairsTechnical SupportQuotingFollow-up CallsCRMCustomer Profiling

Questions & Answers

Common questions about this position

What benefits are offered at ASCO Equipment?

ASCO provides 100% paid health insurance, 401(k) + profit sharing, paid holidays, ASCO Children’s Education Program for financial assistance with employees' children's higher education, and paid training and career development.

What is the salary for the Product Support Sales Representative position?

This information is not specified in the job description.

Is this a remote position or does it require working in Austin, Texas?

This information is not specified in the job description.

What are the key qualifications for the PSSR role?

Candidates need a Bachelor's degree or equivalent experience, proven sales ability and excellent customer relationship skills, ability to write and speak effectively, strong planning, problem-solving, negotiation and organizational skills, knowledge of heavy equipment preferred, solid computer skills, and a valid driver's license with acceptable driving record.

What is the company culture like at ASCO Equipment?

ASCO is a family-owned and operated company with over 65 years of legacy, built on exceptional service, continuous growth, and the motto 'We're On It.' They emphasize a positive and professional representation, teamwork, and adherence to safety rules.

ASCO Equipment

Sells and rents construction, agricultural equipment

About ASCO Equipment

ASCO Equipment operates in the sale, rental, and servicing of construction, agricultural, and material handling equipment, representing top brands and providing extensive support. At ASCO Equipment, employees benefit from a knowledgeable and supportive team environment that focuses on maximizing equipment uptime—a crucial advantage in these industries. The company's commitment to maintaining a large and accessible parts inventory ensures that both the staff and customers have what they need when they need it, creating a dependable and efficient workplace.

1202 Slaton Rd, Lubbock, TX 79404, USAHeadquarters

1960Year Founded

VENTURE_UNKNOWNCompany Stage

Food & Agriculture, Industrial & Manufacturing, Real EstateIndustries

201-500Employees