Product Support Engineer at Veeva Systems

Columbus, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

Life SciencesIndustries

Requirements

Self-motivated, eager to learn new software, with any prior experience (e.g., designed a personal website, built a mobile app)
Computer or Software administration / development
Knowledge of SQL database / ability to write queries
Understanding of HTML, XML, JSON
Experience building / working with Mobile Apps, iOS or Windows
Ability to diagnose and use industry-standard tools and techniques to assure the application performs to client expectations
Experience working with CRM Software
Confidence, communication, and interpersonal skills to lead customers, from technical personnel to C-level executives, in urgent or critical situations
Experience in cloud / hosted software environment
Experience in a Software Support role
Experience working in small team/start up environment
Experience working with development or in a DevOps role
Desire to learn new soft and technical skills and to coach, mentor, and train peers
Exposure to Object oriented programming, basic web programming concepts
Knowledge of Java to review and troubleshoot code

Responsibilities

Provide global support covering all issues related to Veeva Vault and integrations with Veeva CRM and Salesforce.com
Learn everything about our software and use that knowledge to ensure client success
Support the client administrators across multiple organizations
Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues
Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation, or configuration
Provide coordinated support for getting new releases and configuration changes into production
Gather information for analysis, carry out the necessary research, setup test environments, replicate issues locally, and propose resolutions or workarounds
Be a client-facing representative of the Development and Product teams
Document new processes and keep existing documentation and tools up to date as the environment changes
Interface with engineering, product management, and professional services when necessary
Attend daily meetings and provide status updates

Skills

Veeva Vault

Veeva CRM

Salesforce.com

Troubleshooting

Customer Support

Integrations

SaaS

Production Support

Debugging

Veeva Systems

Quality and regulatory software solutions provider

About Veeva Systems

Veeva Systems offers software solutions for quality, regulatory, and advertising claims management, focusing on consumer products and chemical companies. Their cloud-based platform provides visibility and traceability throughout the product journey, ensuring compliance with regulations and accelerating time-to-market. Unlike competitors, Veeva has specialized expertise in both the Life Sciences and Chemical sectors, allowing them to effectively address industry-specific challenges. The company's goal is to help clients efficiently bring safe and compliant products to market.

Pleasanton, CaliforniaHeadquarters

2007Year Founded

$6.8MTotal Funding

IPOCompany Stage

Enterprise Software, Healthcare, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

Parental leave

PTO

Free food

Health, dental, & vision insurance

Gym membership reimbursement

Risks

Manual processes in medtech content management risk compliance issues and market delays.

GenAI features in Vault CRM may face data privacy and security challenges.

Rapid product expansion could lead to integration challenges and customer dissatisfaction.

Differentiation

Veeva Systems specializes in cloud-based software for the life sciences industry.

The company offers a subscription-based model ensuring continuous updates and improvements.

Veeva's Vault CRM Suite connects sales, marketing, and medical for customer-centric engagement.

Upsides

Veeva Compass Patient platform supports patient journey analysis and market sizing.

GenAI features in Vault CRM enhance field productivity with contextual task automation.

Veeva's digital HACCP solution improves safety and efficiency in compliance processes.

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