Product Support and Operations Specialist at Via

New York, New York, United States

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$65,000 – $75,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, MobilityIndustries

Requirements

Minimum of 1-3 years of work experience
Bachelor’s Degree
Based in the NYC area
Fluency in additional languages (e.g., Spanish, Arabic, French, Italian, Dutch, or Japanese) is a plus

Responsibilities

Become an expert on Via – develop a nuanced understanding of our technology, use cases, and best practices
Prioritize operational issues and provide technical, specific, and strategic responses in an efficient manner
Provide outstanding support to Via’s partners through fast, high-quality ticket resolution, enhancing their experience with our platform
Work cross-functionally with teams in Product, Engineering, Operations, and Partner Success teams
Foster close relationships with partners to become their trusted advisor and internal champion; familiarize yourself with their realities, common pain points, and ways to advise them to constantly improve our deployment results
Identify product and process improvement opportunities by acting as a bridge between partners and technical product teams, helping to prioritize product improvement measures and product scalability initiatives

Skills

Key technologies and capabilities for this role

Customer SupportTechnical SupportTicket ResolutionCross-functional CollaborationPartner RelationsProblem SolvingOperations

Questions & Answers

Common questions about this position

What is the salary range for the Product Support and Operations Specialist role?

The salary range is $65,000 - $75,000, which does not include equity or variable pay. Final salary will be determined by the candidate’s experience, knowledge, and skills.

Is this position remote or hybrid, and where is it located?

This is a hybrid position in the NYC Area, requiring candidates to be based in the NYC area.

What are the key requirements for this role?

Candidates need a minimum of 1-3 years of work experience, a Bachelor’s Degree, and must be based in the NYC area. Fluency in additional languages like Spanish, Arabic, French, Italian, Dutch, or Japanese is a plus.

What benefits does Via offer for this position?

Via offers a generous and comprehensive benefits package, including free medical plans and 401K matching.

What makes a strong candidate for this Product Support and Operations Specialist role?

Strong candidates will have 1-3 years of experience, a Bachelor’s Degree, be based in the NYC area, and ideally speak additional languages. Experience providing outstanding customer support and working cross-functionally will stand out.

Via

Digital transportation solutions and network optimization

About Via

Via improves transportation systems by creating efficient digital networks for various clients, including urban and rural residents, corporate employees, students, and patients. Their TransitTech technology offers flexible mobility solutions that enhance convenience and efficiency while reducing costs, especially in student transit. Via also provides planning and scheduling services through their Remix platform, along with the Citymapper for Cities app, which offers insights to strengthen transit networks. The company's goal is to leverage digital technology to enhance transportation efficiency and improve the overall rider experience.

New York City, New YorkHeadquarters

2012Year Founded

$862.9MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, Consulting, HealthcareIndustries

1,001-5,000Employees