[Remote] Global Partner Programs and Operations Specialist at BlueCat

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Networking, Intelligent Network OperationsIndustries

Requirements

Bachelor’s degree in Business, Marketing, Operations, or a related field
3+ years of experience in partner programs, channel operations, or revenue operations — ideally within a SaaS or technology environment
Strong working knowledge of Salesforce (SFDC) and partner management systems or PRM tools
Excellent communication and relationship-building skills across cross-functional teams and global stakeholders
Process-oriented with an eye for detail and a passion for continuous improvement
Ability to thrive in a fast-moving, dynamic environment while managing multiple priorities

Responsibilities

Own the implementation, optimization, and ongoing maintenance of BlueCat’s global partner portal in close collaboration with the Marketing organization
Ensure the portal delivers an intuitive, value-driven experience for partners through accurate, current content and effective navigation
Partner with stakeholders to enhance portal functionality and analytics for better partner engagement
Serve as the global owner for MDF processes, from partner requests to approvals and post-activity reconciliation
Act as the liaison between the field, Finance, and Marketing to ensure compliance, accuracy, and timely fund utilization
Track and report on MDF usage and ROI, identifying opportunities to improve partner investment impact
Work closely with Revenue Operations and the Salesforce (SFDC) team to ensure partner-related data integrity, reporting accuracy, and process efficiency
Lead continuous improvement initiatives focused on scaling partner operations and enhancing internal workflows
Document key processes and best practices to support consistency across the partner ecosystem
Serve as the first line of support for global partners with questions about programs, processes, or systems
Collaborate with internal teams to resolve partner issues promptly and effectively
Contribute to internal and external partner communications, training materials, and process documentation

Skills

Key technologies and capabilities for this role

Partner Portal ManagementProgram OperationsProcess OptimizationCross-Functional CollaborationMarketing CoordinationFinance OperationsRevOpsPartner Ecosystem Management

Questions & Answers

Common questions about this position

What does the Global Partner Programs and Operations Specialist do?

The role involves owning the partner portal experience, managing Market Development Funds (MDF) operations, driving operational excellence with Revenue Operations and Salesforce, and supporting partner success through process improvements.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at BlueCat?

BlueCat has an award-winning culture, certified as a 'Great Place to Work,' and is recognized as one of Canada's top workplaces in categories like Technology, Today's Youth and Women, and Mental Health and Inclusion.

What skills or experience make a strong candidate for this role?

Ideal candidates enjoy building structure, improving processes, and supporting partners, with skills in partner portal management, MDF operations, cross-functional collaboration with Marketing, Finance, RevOps, and expertise in Salesforce for data integrity and reporting.

BlueCat

Provides Adaptive DNS and network security solutions

About BlueCat

BlueCat Networks provides Adaptive DNS solutions that improve network security, efficiency, and management of hybrid cloud environments. Their products include DNS, DHCP, and IPAM solutions, which help businesses automate network functions, minimize risks, and comply with industry standards. Unlike many competitors, BlueCat focuses on transforming DNS into a security asset, enabling organizations to quickly identify and address network threats. The company aims to support enterprises in their digital transformation efforts by offering a unified view of their network, simplifying tasks for DevOps and NetOps teams through automation.

Toronto, CanadaHeadquarters

2001Year Founded

$27MTotal Funding

SERIES_BCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Professional Development Budget

Wellness Program

Employee Recognition Program

Risks

Integration challenges from LiveAction acquisition may disrupt operations and customer service.

Expansion in APAC exposes BlueCat to competition from established local players.

Zero Trust DNS introduction may face resistance, slowing adoption rates.

Differentiation

BlueCat specializes in Adaptive DNS, enhancing network security and hybrid cloud management.

Their solutions automate network functions, reducing risks and ensuring compliance.

BlueCat transforms DNS into a robust defense line, rapidly detecting network threats.

Upsides

Increased demand for hybrid cloud solutions boosts need for BlueCat's DNS management tools.

Zero Trust security models create opportunities for BlueCat's DNS-based security solutions.

Acquisition of LiveAction enhances BlueCat's network performance monitoring capabilities.

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