Product Support Analyst at Global Payments

Cologne, North Rhine-Westphalia, Germany

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FinTech, Financial ServicesIndustries

Requirements

Bachelor's Degree in Business or Computer Science (or combination of relevant training and/or experience in lieu of degree)
Typically minimum 4+ years relevant experience
Experience in similar business product services and/or external customer/market experience
Seasoned, experienced professional with full understanding of area of specialization
Ability to resolve wide range of issues in creative ways
Works on problems of diverse scope requiring evaluation of identifiable factors
Demonstrates good judgment in selecting methods and techniques for solutions
Networks with senior internal and external personnel in area of expertise
Normally receives little instruction on day-to-day work; general instructions on new assignments

Responsibilities

Manage product launch strategies in accordance to the project playbook and primary measure(s)
Serve as an active member of assigned Product Release Teams
Understand the scope and operational and systems requirements of cross-functional teams for launch
Work with operations leadership to identify project requirements
Recommend strategies, processes and solutions for operational impacts
Create operational process and workflow documentation
Work with sales leadership to create or facilitate needed materials for sales readiness
Provides direction to product development and the overall process of the product and services function
Builds products and services from existing ideas and helps to develop new ideas based on industry experience and contact with customers and prospects
Increases profitability of existing products and services or develops new solutions which advance business objectives and client needs
Builds strong working relationships with marketing, sales, support staff, product development and vendors plus senior management and key customers

Skills

Key technologies and capabilities for this role

Product LaunchProject ManagementCross-Functional TeamsOperational ProcessesWorkflow DocumentationSales EnablementProduct ReleaseSystems Requirements

Questions & Answers

Common questions about this position

What is the salary for the Product Support Analyst position?

This information is not specified in the job description.

Is this a remote position, or is there a required office location?

This information is not specified in the job description.

What qualifications and experience are required for this role?

A Bachelor's Degree in Business or Computer Science (or equivalent training/experience) and typically minimum 4+ years of relevant experience are required. Preferred experience includes software development environment, professional services, IT background, software development/testing/business analysis, and Agile methodologies.

What is the company culture like at Global Payments?

The company has a dynamic team driven by passion for success, focused on delivering best-in-class payment technology and software solutions to help companies grow with confidence.

What makes a strong candidate for the Product Support Analyst role?

Strong candidates will have a Bachelor's degree or equivalent, 4+ years of relevant experience in product services or customer-facing roles, and preferably a software/IT background with Agile experience and skills in resolving complex issues creatively.