Product Solutions Architect at Nielsen

New York, New York, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

MediaIndustries

Requirements

Subject matter expert level of knowledge for multiple product verticals (music, video and sports), Gracenote content standards, and Gracenote production and delivery processes
In-depth knowledge of Gracenote’s products, formats and delivery mechanisms, ID structure, content standards, and underlying technology

Responsibilities

Develop, document and maintain in-depth knowledge of Gracenote’s products, formats, delivery mechanisms, ID structure, content standards, and underlying technology to assist in creating and implementing Gracenote solutions for customer needs
Act as an internal consultant and SME for teams engaged in Pre-Sales and Implementation work
Review client use cases and requirements, create proof-of-concepts, perform data analysis, and align product solutions to meet complex client business problems
Support the Product Solutions Team, Customer and Partner Success, and Sales organizations in technical pre-sales activities by assessing potential application of company products or services, providing in-depth product and technical overviews to potential customers, and recommending solutions that meet customer needs
Gather client use cases and requirements, proactively develop and propose technical solutions that clarify how Gracenote products bring business value to address critical challenges faced by customers
Support Customer and Partner Success in the early implementation phase of customer engagement as the technical subject matter expert and consultant, engaging with client-side Engineering teams to answer questions and provide implementation recommendations and guidance
Provide level-2 maintenance customer support as requested, working with Gracenote Product and Engineering teams to identify delivery issues and prioritize resolution
Participate in the collection of data and information in response to and drafting of RFP/RFIs and other new business opportunity inquiries and proposals
Participate in the creation and review of Customer Experience processes and documentation, including project pages, client-facing product documentation, "Best Practices" documentation, and "Solution Design" documents
Support product development efforts to enhance existing products, define new products and services, and the requirements associated with customer implementation best practices
Act as “Customer Zero” for new client starts to determine the readiness and usability of new products and documentation, providing Product Management and Customer Experience stakeholders with a summary report of findings, issues, and recommendations
Work collaboratively with Customer & Partner Success, Product (Management, Engineering, Delivery) and Customer Care to develop processes and strategies to improve product delivery quality, particularly around new releases, decrease Sev1 and other escalations, develop new monitoring and early detection reporting, and eliminate situations where clients inform Gracenote of product delivery issues
Maintain a high level of technical product knowledge with Gracenote’s product portfolio

Skills

Gracenote

Pre-Sales

Proof-of-Concepts

Data Analysis

Content Standards

Technical Solutions

Product Architecture

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

Land your dream remote job 3x faster with AI

Try Jobo Free