Product Operations Specialist at Majority

United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial Services, RemittanceIndustries

Requirements

Bilingual in Spanish and English
Fantastic communication skills and love to work in teams
Extremely proactive and not afraid to take ownership and make decisions
Passion for process and continuous improvement, especially in user-experience and customer-facing roles
Already use AI in day-to-day and eager to implement different AI tools into operations
Thrive in a dynamic, self-starter, and high-pace startup environment
Love working with customers, understanding their needs, and improving products to better serve them

Responsibilities

Monitor operational performance of products and features, working with Product team to make improvements
Implement AI and automation tools to build for scale and empower Escalations team to resolve better/faster
Work closely with CS team to improve volumes, resolution quality, and efficiency
Team up with Risk, Compliance, Product and Engineering teams to investigate customer behavior, proactively detect patterns, understand customers' needs and keep customers happy
Lead communications with operational partners and providers
Assist with additional initiatives to reduce operational downtime, improve stability and implement automations

Skills

Key technologies and capabilities for this role

AI IntegrationAutomation ToolsWorkflow OptimizationProduct OperationsCustomer OnboardingRetention StrategiesCIP MonitoringRemittanceStablecoin PaymentsBanking ProcessesCross-functional Collaboration

Questions & Answers

Common questions about this position

Is this role remote or based in an office?

This role is based out of Miami, from our offices in Wynwood and Doral.

What are the key requirements for this position?

Candidates must be bilingual in Spanish and English, have fantastic communication skills and love working in teams, be extremely proactive and take ownership, have a passion for process improvement especially in customer-facing roles, and already use AI in their day-to-day with eagerness to implement AI tools.

What is the company culture like at MAJORITY?

MAJORITY is a diverse group of people from over 40 different countries who come together every day to create meaningful products that bridge cultural and geographic distances, with a startup-pace environment for driven, resourceful self-starters.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this Product Operations Specialist role?

A strong candidate is bilingual in Spanish and English, proactive with ownership, passionate about processes and AI implementation, and thrives in a dynamic team environment focused on customer experience and continuous improvement.

Majority

Mobile banking services for migrants

About Majority

MAJORITY provides a mobile banking solution tailored for migrants, offering services like international money transfers, mobile top-ups, and personalized financial advice. The mobile app enables users to send money abroad without fees, save money, and make free international calls to over 20 countries. MAJORITY addresses the specific financial challenges faced by migrants, such as high transfer fees and limited access to traditional banking. Unlike competitors, MAJORITY focuses on a niche market, providing multilingual customer support and fostering a community among users. The company's goal is to simplify banking for migrants, helping them manage their finances and stay connected with their families.

Stockholms kommun, SwedenHeadquarters

2019Year Founded

$95.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

51-200Employees

Risks

Emerging competition from niche digital banks could challenge MAJORITY's market share.

Regulatory scrutiny on account opening requirements may impact MAJORITY's customer acquisition.

Geopolitical risks at the Texas border could affect MAJORITY's operations.

Differentiation

MAJORITY offers a unique banking solution tailored specifically for migrants.

The company provides multilingual support and personalized financial advice for diverse migrant communities.

MAJORITY's app-based platform includes fee-free international money transfers and discounted international calls.

Upsides

MAJORITY's expansion into Texas positions it strategically near the U.S.-Mexico border.

The $37.5 million Series B funding boosts MAJORITY's capacity for innovation and expansion.

The growing U.S. immigrant population presents a substantial market opportunity for MAJORITY.

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