Product Operations Specialist at Majority

United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial Services, RemittanceIndustries

Requirements

Bilingual in Spanish and English
Fantastic communication skills and love to work in teams
Extremely proactive and not afraid to take ownership and make decisions
Passion for process and continuous improvement, especially in user-experience and customer-facing roles
Already use AI in day-to-day and eager to implement different AI tools into operations
Thrive in a dynamic, self-starter, and high-pace startup environment
Love working with customers, understanding their needs, and improving products to better serve them

Responsibilities

Monitor operational performance of products and features, working with Product team to make improvements
Implement AI and automation tools to build for scale and empower Escalations team to resolve better/faster
Work closely with CS team to improve volumes, resolution quality, and efficiency
Team up with Risk, Compliance, Product and Engineering teams to investigate customer behavior, proactively detect patterns, understand customers' needs and keep customers happy
Lead communications with operational partners and providers
Assist with additional initiatives to reduce operational downtime, improve stability and implement automations

Skills

AI Integration

Automation Tools

Workflow Optimization

Product Operations

Customer Onboarding

Retention Strategies

CIP Monitoring

Remittance

Stablecoin Payments

Banking Processes

Cross-functional Collaboration

Majority

Mobile banking services for migrants

About Majority

MAJORITY provides a mobile banking solution tailored for migrants, offering services like international money transfers, mobile top-ups, and personalized financial advice. The mobile app enables users to send money abroad without fees, save money, and make free international calls to over 20 countries. MAJORITY addresses the specific financial challenges faced by migrants, such as high transfer fees and limited access to traditional banking. Unlike competitors, MAJORITY focuses on a niche market, providing multilingual customer support and fostering a community among users. The company's goal is to simplify banking for migrants, helping them manage their finances and stay connected with their families.

Stockholms kommun, SwedenHeadquarters

2019Year Founded

$95.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

51-200Employees

Risks

Emerging competition from niche digital banks could challenge MAJORITY's market share.

Regulatory scrutiny on account opening requirements may impact MAJORITY's customer acquisition.

Geopolitical risks at the Texas border could affect MAJORITY's operations.

Differentiation

MAJORITY offers a unique banking solution tailored specifically for migrants.

The company provides multilingual support and personalized financial advice for diverse migrant communities.

MAJORITY's app-based platform includes fee-free international money transfers and discounted international calls.

Upsides

MAJORITY's expansion into Texas positions it strategically near the U.S.-Mexico border.

The $37.5 million Series B funding boosts MAJORITY's capacity for innovation and expansion.

The growing U.S. immigrant population presents a substantial market opportunity for MAJORITY.

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