[Remote] Senior User Experience Researcher at Illumina

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Genomics, Healthcare TechnologyIndustries

Requirements

3-5 years of experience in user research with an emphasis on research related to software and hardware product design
Masters degree in marketing, market research, human factors, human computer interaction, cognitive science or closely related field is required
Excellent knowledge of all aspects of user-centered design process and the ability to apply them flexibly across a variety of project types
Experience with qualitative and quantitative research methods is required
Solid experience with Voice of the Customer (VOC) or Jobs to be done (JTBD) research methods
Experience programming basic user research surveys in Qualtrics or similar programs such as CMIX or Forsta
Experience analyzing Conjoint or MaxDiff data, specifically with Sawtooth software
Experience with design control and R

Responsibilities

Partner with product managers, development teams, designers and other stakeholders to identify research needs
Develop plans for user research activities across the product lifecycle from early-stage design and product definition activities to post-release assessment
Understand and incorporate business and technical requirements in research strategies
Work with product teams to define user experience goals and metrics
Design and conduct a variety of qualitative user research studies including user interviews, contextual inquiry, customer journey mapping, focus groups, task analysis, expert reviews, formative and summative usability tests
Design and conduct a variety of quantitative user research studies, including conjoint, MaxDiff, and TURF
Synthesize research findings into meaningful themes and translate these results into actionable user-centered design and product goals
Evangelize research findings to stakeholders through written reports and oral presentations
Advance the user experience team’s research toolbox by trying out new research techniques and deliverables

Skills

Key technologies and capabilities for this role

User Experience ResearchUser Centered DesignVoice of CustomerMarket ResearchHuman Computer InteractionHuman System IntegrationProduct Management CollaborationStakeholder Management

Questions & Answers

Common questions about this position

What is the employment type for this Senior User Experience Researcher position?

The position is full-time.

Is this Senior User Experience Researcher role remote or office-based?

This information is not specified in the job description.

What key skills are required for the Senior User Experience Researcher role?

Key skills include user-centered design, Voice of Customer activities, market research, human-computer interaction or human system integration design, designing qualitative studies like user interviews and usability tests, and quantitative studies like conjoint and MaxDiff.

What is the company culture like at Illumina for this role?

Illumina emphasizes being part of something bigger than yourself, surrounded by extraordinary people, inspiring leaders, and world-changing projects, with every person having the opportunity to make a difference in genomic technology and health equity.

What makes a strong candidate for the Senior User Experience Researcher position?

Strong candidates are highly skilled in user-centered design and VoC, can drive mid to high-level projects independently, translate business objectives into customer experiences, act as a user advocate and liaison, and are organized, collaborative, and detail-oriented while seeing the big picture.

Illumina

Supports genomics startups through funding and resources

About Illumina

Illumina focuses on fostering innovation in the genomics industry by supporting startups through its Illumina Accelerator program. This program helps entrepreneurs create, launch, and grow genomics-focused companies by providing funding and resources. The accelerator operates in two main locations: the San Francisco Bay Area and Cambridge, UK. Illumina Accelerator has successfully invested in 68 genomics startups, which have collectively raised over $1 billion in venture capital. What sets Illumina apart from its competitors is its strong partnership with leading venture capital investors and its dedicated focus on the genomics sector. The goal of Illumina is to build a thriving ecosystem for genomics innovation, enabling new companies to emerge and advance the field.

San Diego, CaliforniaHeadquarters

1998Year Founded

$27.2MTotal Funding

IPOCompany Stage

Venture Capital, BiotechnologyIndustries

5,001-10,000Employees

Risks

Over-reliance on NVIDIA's AI technology may limit flexibility in AI solution adoption.

Standardizing proteomics data across platforms could challenge Illumina's data reliability.

Single-flow-cell NovaSeq X System might cannibalize sales of higher-end models.

Differentiation

Illumina leads in genomic sequencing with advanced AI integration and multiomic data analysis.

The company offers innovative array-based solutions for DNA, RNA, and protein analysis.

Illumina's global expansion includes a new Global Capability Center in Bengaluru.

Upsides

Collaboration with NVIDIA enhances drug discovery and clinical development through AI integration.

Pilot proteomics program with UK Biobank aims to generate crucial reference datasets.

Single-cell sequencing kits make high-throughput sequencing accessible to smaller labs.

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