Product Operations Lead

Position Overview

• Location Type: [Not specified]
• Job Type: [Not specified]
• Salary: [Not specified]

RxSense is a leading healthcare technology company that provides innovative solutions for pharmacy benefits and prescription savings. Their enterprise platform aims to bring transparency, flexibility, and efficiency to pharmacy benefit management, assisting clients in streamlining operations and enabling consumers to save on prescriptions. RxSense also owns and operates SingleCare, a free prescription savings service that offers consumers consistently low prices on prescription drugs. The company has been recognized with several awards, including Fast Company’s Most Innovative Companies, Forbes’ Top Startup Employers, Modern Healthcare's Best Places to Work in Healthcare, and Inc’s Best in Business and Best Workplaces.

About the Role

RxSense is looking for a highly organized and collaborative Product Operations Lead to drive operational excellence within their product organization. This role is crucial for ensuring seamless execution and delivery of product initiatives by bridging product management with sales, engineering, and other key departments. The ideal candidate will be a proponent of process efficiency, data-driven decision-making, and cross-functional collaboration, with a strong emphasis on both customer and sales perspectives.

Key Responsibilities

• Enterprise Resource Management Oversight: Manage and optimize resource allocation across product teams to maximize efficiency and delivery outcomes, ensuring alignment with strategic priorities.
• Product Process Documentation & Efficiency Improvement: Develop, maintain, and continuously improve standardized product development processes and workflows. Drive adoption of best practices to enhance productivity and reduce friction.
• Product Performance Monitoring: Track and analyze key user metrics, product usage data, and Service Level Agreements (SLAs) to ensure product performance meets or exceeds expectations. Proactively identify areas for improvement.
• Product Roadmap Tracking & Reporting: Maintain up-to-date visibility of the product roadmap, track progress against milestones, and provide regular status reports to stakeholders, highlighting risks, dependencies, and opportunities.
• Release Management: Coordinate and oversee product releases, ensuring cross-functional readiness and smooth deployment. Manage release calendars, communicate timelines, and mitigate risks.
• Cross-Departmental Collaboration: Act as a critical liaison between product management, sales, engineering, customer success, and other connected teams to ensure alignment on priorities, gather and incorporate feedback, and facilitate clear communication.

Core Competencies

• Voice of Customer & Voice of Sales: Advocate for customer needs and sales insights in all aspects of product operations, ensuring these perspectives are integrated into process improvements and roadmap planning.
• Collaboration & Teamwork: Foster a culture of open communication and collaboration across diverse teams, enabling shared success and collective problem-solving.
• Organizational Excellence: Demonstrate exceptional organizational skills, managing multiple priorities with precision and ensuring transparency and accountability throughout product cycles.
• Data-Driven Mindset: Utilize data and metrics to inform decision-making, identify bottlenecks, and drive continuous improvement.

Qualifications

• 7+ years in product operations, product management, or a related field.