Product Support Specialist
Vanta$83,000 - $98,000/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Electronics, Fitness EquipmentIndustries
Requirements
Candidates should have 2-3 years of experience in field operations, installation, customer support, or a similar hands-on role, and be comfortable traveling up to 80% of the time across U.S. regions, including occasional evenings or weekends. They must be 21 years of age or older with a valid U.S. driver’s license and a clean driving record, and possess a tech-savvy mindset with comfort using mobile apps, web tools, and digital documentation.
Responsibilities
As a Junior Field Operations Product Specialist, the individual will assist in installations and repairs for VIP and escalated customer cases alongside senior team members, provide real-time support via the Technician Support Hotline, conduct installation and repair field audits, serve as a Tonal ambassador during in-home visits, support/P0 activities, conduct regular reviews with operations management and logistics partners, track and report field issues, help maintain updated field documentation, and collaborate with various teams to ensure smooth handoffs and communication. They will also consider costs and budget for activities and provide input for cost-saving measures, uphold high standards for safety and customer satisfaction, and assist in pilot testing new tools and techniques.
Skills
Installation
Troubleshooting
Customer Support
Field Operations
Technical Support
Process Adherence
Communication
Tonal
Home gym system with personalized workouts
About Tonal
Tonal offers a home gym solution that combines technology and fitness. Its main product is a wall-mounted fitness system that uses artificial intelligence to create personalized workout plans. This system tracks user performance and provides real-time feedback, helping users achieve their fitness goals. Tonal's equipment can adapt to different fitness levels, offering up to 200 pounds of adjustable weight and the capability to perform over 245 exercises. Unlike many competitors, Tonal focuses on providing a complete fitness experience in one device, eliminating the need for multiple gym equipment or memberships. The company's goal is to make fitness more accessible and convenient for everyone, with a business model that includes selling the equipment and offering a subscription service for ongoing personalized workout programs.
San Francisco, CaliforniaHeadquarters
2015Year Founded
$564.2MTotal Funding
LATE_VCCompany Stage
Consumer Software, AI & Machine Learning, Consumer GoodsIndustries
201-500Employees