Junior Field Operations Product Specialist

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary:

Tonal is the world’s most intelligent fitness system, redefining the future of fitness with innovative technology, sleek design, and expert-led content. We are a team of doers, creators, and big thinkers committed to building products and experiences that transform lives.

Role: Junior Field Operations Product Specialist

As a Junior Field Operations Product Specialist, you will be a hands-on support resource within the growing Field Operations team. Your role will involve ensuring smooth installations, assisting service providers in the field, and providing real-time support and troubleshooting. You will learn from experienced peers and contribute to Tonal’s customer-first mission by making every interaction in the field count. This is an excellent opportunity for an early-career professional eager to develop technical skills, learn operational processes, and join an innovative company in the fitness industry.

Key Responsibilities

• Assist in installations and repairs for VIP and escalated customer cases, working alongside senior team members or experienced installers.
• Provide real-time support via the Technician Support Hotline for routine questions and minor troubleshooting.
• Conduct installation and repair field audits in assigned geographies to ensure adherence to installation and repair SOPs.
• Act as a friendly, knowledgeable Tonal ambassador during in-home visits, guiding members through basic trainer features and answering questions to ensure a best-in-class experience.
• Support/P0: Conduct regular reviews with operations management and external logistics partners to share intelligence and insights gathered from the field.
• Assist in pilot testing new tools, materials, and techniques, and document findings.
• Track and report field issues or service feedback to help improve installation processes.
• Help maintain updated field documentation and resources, including training materials and SOPs.
• Collaborate with senior field team members, Customer Care, and Last Mile Logistics to ensure smooth handoffs and communication.
• Consider costs and budget for each activity and provide input for cost-saving measures.
• Uphold high standards for safety, professionalism, and customer satisfaction.

Who You Are

• Experience: 2–3 years of experience in field operations, installation, customer support, or similar hands-on roles.
• Learning Aptitude: Eager to learn new technologies, tools, and installation methods.
• Communication: Strong communicator with a service-oriented mindset and positive attitude.
• Technical Skills: Tech-savvy and comfortable using mobile apps, web tools, and digital documentation.
• Organization: Organized, detail-oriented, and willing to contribute wherever needed.
• Travel: Open to frequent travel (up to 80%) across U.S. regions, including occasional evenings or weekends.
• Driver Requirements: Must be 21+ with a valid U.S. driver’s license and a clean driving record.
• Customer Interaction: Comfortable working in customers’ homes in a respectful and professional manner.
• Industry Interest: Interest in fitness, health, or wellness industries.

Nice to Have (Not Required)

• Experience in construction, consumer electronics, home fitness, or home appliance installation.
• Familiarity with Salesforce, Google Suite, or similar tools.
• Basic understanding of construction safety or building processes.

Company Culture & Values

Tonal is committed to creating an inclusive environment where everyone belongs and can thrive. We value diverse perspectives, identities, and experiences, believing they strengthen our team. We encourage applications even if your experience doesn't match every requirement. Grow with us, build the future of fitness, and be your strongest. Tonal celebrates differences and seeks individuals from a wide variety of backgrounds to add new perspectives to the team.