Product Manager, Support & Safety

United States

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial Services, PaymentsIndustries

Requirements

Candidates should have at least 3 years of product management experience, ideally in fintech, payments, or risk/security domains, with a proven track record of building systems or features related to security, fraud prevention, transaction risk, or compliance. A deep understanding of financial regulations and user protection standards, experience designing user flows for sensitive use cases, strong analytical and data skills, excellent communication and stakeholder management abilities, and a passion for user safety and building user-friendly products are required. Preferred qualifications include experience with specific fraud detection and disputes management tools, a background in digital identity or security UX, and technical fluency with APIs, data pipelines, or security architectures.

Responsibilities

The Product Manager will own the end-to-end product strategy and user experience for features spanning fraud prevention, security, risk management, compliance, disputes, and customer recovery. They will develop and own the cohesive roadmap for Support & Safety features, prioritize product investments based on risk, security, customer pain points, regulations, and business goals, and ensure product features comply with applicable regulations and internal policies. Responsibilities also include working closely with teams to translate requirements into scalable solutions, enabling audits and reporting through data logging, partnering with Engineering and Design to deliver high-quality features and intuitive flows, and monitoring key product metrics.

Skills

fraud prevention

security

risk management

compliance

disputes

customer recovery

payments

data analysis

cross-functional collaboration

product strategy

user experience

regulatory knowledge

account takeovers

payment failures

Branch

Provides flexible, instant payment solutions

About Branch

Branch offers flexible and instant payment solutions for businesses and their workers, allowing immediate access to earnings instead of traditional fixed payroll schedules. Its platform provides various payout options, including instant, daily, or on-demand payments, which are particularly beneficial for independent contractors. Additionally, Branch includes services like cashless tips payouts and a paycard alternative, making it easier for employees to access their pay. The company aims to empower workers with financial control while helping businesses attract and retain talent.

Minneapolis, MinnesotaHeadquarters

2015Year Founded

$148.5MTotal Funding

SERIES_CCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees