Product Manager at Decagon

San Francisco, California, United States

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$160,000 – $220,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, SaaS, Enterprise SoftwareIndustries

Requirements

3+ years of Product Management experience in fast-paced AI, SaaS, or startup environments
Track record of successful product launches from concept to completion
Strong ability to gather and analyze customer insights for product decisions
Excellence in cross-functional collaboration with engineering, design, and GTM teams
Skilled at balancing competing priorities and strategic planning

Responsibilities

Work cross-functionally with engineering, design, and leadership to define product strategies
Prioritize initiatives and execute on the roadmap
Own the product lifecycle end-to-end
Deliver value to customers

Skills

Key technologies and capabilities for this role

Product ManagementAI/MLSaaSCustomer InsightsCross-functional CollaborationData AnalysisStrategic PlanningProduct Launches

Questions & Answers

Common questions about this position

What is the salary range for the Product Manager position?

The salary range is $160K - $220K.

What benefits are offered for this role?

Benefits include medical, dental, and vision coverage, a take what you need vacation policy, and daily lunches, dinners, and snacks in the office.

Is this a remote position, or is office attendance required?

This information is not specified in the job description.

What skills and experience are required for this Product Manager role?

Required qualifications include 3+ years of Product Management experience in fast-paced AI, SaaS, or startup environments, a track record of successful product launches, strong ability to gather and analyze customer insights, excellence in cross-functional collaboration, and skills in balancing priorities and strategic planning.

What makes a strong candidate for this Product Manager position?

Strong candidates have 3+ years of PM experience in AI, SaaS, or startups with successful launches, customer insight analysis, cross-functional collaboration skills, and strategic planning; even better with AI/ML product experience, data analysis skills, and early-stage startup growth experience.

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$97.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.

Over-reliance on key clients like Bilt and Vanta poses a potential business risk.

Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.

Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.

Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.

Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.

Shift towards subscription-based AI services aligns with Decagon's scalable business model.

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