Product Manager - AI Agents at Assembled

San Francisco, California, United States

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$180,000 – $220,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Customer Support, AIIndustries

Requirements

Minimum of 3 years of product management experience in fast-growing tech environments (Enterprise SaaS experience strongly preferred)
Passion for AI and experience either as a deep personal user and/or in work
Collaborative style, with a track record of building strong partnerships, trust, and respect across functions and making the people around you more effective
You've led and shipped complex, impactful products that show you know how to handle tradeoffs and obstacles
Strong written and verbal communication

Responsibilities

Work with prospects and customers to deeply understand problems and needs. Conduct research and interviews, partner across functions, and analyze feedback and usage data
Collaborate with engineering and design teams to design and deliver impactful solutions. Provide clear requirements and direction, prioritize key features, and remove blockers
Evangelize the product vision and roadmap to internal and external stakeholders. Share the "why" behind key decisions and rally teams around the product strategy
Foster a culture of experimentation and iteration. Design ways to test and validate new features or strategies, measuring impact & adoption and incorporating learnings
Drive product performance and key metrics. Report on insights to leadership and cross-functional teams and craft strategies to drive adoption and value
Champion high product quality. We hold a high bar for usability, visual design, as well as relevance to complex user workflows
Foster a fast-paced, growth-mindset, empathetic culture. The needs of our customers are changing quickly as companies grow (or shrink) and navigate new ways of working

Skills

Product Management

AI Agents

Customer Support

Workforce Management

BPO Collaboration

AI Models

User Experience

Strategy

Data Analysis

Assembled

Optimizes workforce management for customer support

About Assembled

Assembled optimizes workforce management for customer support teams by providing a platform that enhances the efficiency of service operations. The platform includes features like advanced scheduling, real-time monitoring, and data analytics, which help businesses manage their customer service more effectively. It serves a range of clients, from small businesses to large corporations, by using artificial intelligence and automation to improve team performance. Key features include adherence reports that track agent schedules and real-time performance data to maintain high service uptime. Assembled operates on a subscription-based model, allowing clients to access its tools for a recurring fee, which supports ongoing updates and improvements. The main goal of Assembled is to reduce operational costs, boost agent productivity, and enhance customer satisfaction by ensuring that support teams are optimally staffed and managed.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$68.8MTotal Funding

SERIES_BCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Competitive compensation and equity package

Insurance coverage

401(k)

CSA Credit

Stipend for use at any Assembled customer

Professional development stipend

Wellness stipend

Risks

Competition from CRM giants like Salesforce may threaten market share.

Rapid AI advancements require continuous innovation, straining resources.

Economic downturns could reduce client spending on workforce management tools.

Differentiation

Assembled offers AI-driven workforce management tailored for customer support teams.

The platform integrates seamlessly with tools like Google Calendar and Slack.

Assembled provides real-time data analytics for optimizing customer support operations.

Upsides

Raised $51M in Series B funding for product development and innovation.

Increased demand for remote work solutions aligns with Assembled's capabilities.

Growing need for omnichannel support enhances Assembled's market relevance.

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