Product Analyst, Platforms & Tools at S&P Global

Gurugram, Haryana, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, TechnologyIndustries

Requirements

Bachelor’s degree in Business, Technology, Engineering, or a related area with 3 to 6 years of experience in product operations/support profile
Exposure to Web-based Application development
Proven willingness to learn, a positive attitude, and an ability to work in a fast-paced, high-demand work environment
Excellent communication skills, both written and verbal, with the ability to investigate and summarize technical concepts clearly and succinctly
Highly organized, independent, and a strong multitasker
Good data analysis skills using Excel and any other BI tools
Knowledge of Agile Execution tools like Azure DevOps, JIRA, etc
Experience using any Workflow Management tool like ServiceNow, Solutions Business Manager, VersionOne, etc
Demonstrable experience in facilitating, leading, influencing, and managing within large-scale matrix, globally distributed organizations
Strong understanding of IT Service Management

Responsibilities

Support customers on requests raised on the ticketing platform - ServiceNow
Troubleshoot and service customer requests focusing on maximum customer satisfaction
Liaison with end customers to support and advance tools adoption
Share knowledge with peers and foster a cohesive self-organized team environment
Incorporate the use of Generative AI and Agents based solutions in the operations world
Provide feedback to help the Business and Development teams create high-value products
Escalate and track issues with appropriate levels within the team
Build a deep understanding of the solutions delivered on both platforms to understand utility from users/customers perspective
Keep up to date on support and customer experience best practices and suggest or implement improvements in processes or tools
Facilitate communication between users and Business and Scrum team members who manage and deliver solutions on these platforms
Champion support best practices and improve user’s experience as part of the Platforms & Tools Kanban team

Skills

Azure DevOps

AWS

EC2

RDS

Lambda

Glue

Redshift

Power BI

Databricks

Kanban

Scrum

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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