Principal Technical Account Lead

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail Technology, E-commerceIndustries

Requirements

Candidates should possess at least 2 years of experience in client services, technical pre-sales, technical account management, or project management, along with demonstrated industry experience. They should have experience handling objections and applying technical solutions to overcome them, as well as experience working with cross-functional teams including Product, Sales, Analytics, and Engineering. Demonstrated business acumen and experience working with external client personnel, bringing technology solutions to solve business challenges, are also required. Familiarity with web technologies such as JavaScript, APIs, and JSON, as well as experience with Ecommerce systems like Magento or Demandware, is beneficial.

Responsibilities

The Senior Technical Account Lead will develop and manage technical relationships with low complexity enterprise-level retailers, delivering ad-hoc retailer projects for mid-market retailers. They will serve as a trusted technical advisor, facilitating the adoption of Flipp solutions and consulting on how to best leverage Flipp services. They will support the development of technical strategies, identify solutions to retailer problems and opportunities, manage and oversee the delivery of onboarding and strategic projects, and serve as the technical advocate for retailers within Flipp product teams, driving value-focused Retailer Product development.

Skills

Technical relationship management

Solution consulting

Partnership development

Technical support

System integration

Strategic planning

Flipp

Digital shopping marketplace enhancing retail experiences

About Flipp

Flipp operates in the retail technology sector, focusing on transforming traditional weekly circulars into interactive digital experiences for shoppers. Its platform enhances visual merchandising content, making it more engaging and effective in influencing purchasing decisions. By partnering with over 90% of the largest retailers in North America, Flipp connects their digital content to millions of shoppers, facilitating a shift from traditional media to digital channels. The goal of Flipp is to create a more interactive and engaging shopping experience that boosts customer engagement and drives sales, all while maintaining a strong company culture.

Toronto, CanadaHeadquarters

2007Year Founded

$73.9MTotal Funding

LATE_VCCompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Remote Work Options

Professional Development Budget

Risks

Competition from platforms like Reebee may challenge Flipp's service differentiation.

Truelink Capital's acquisition might disrupt Flipp's business model or company culture.

High grocery prices may lead consumers to seek savings beyond Flipp's offerings.

Differentiation

Flipp transforms static circulars into interactive digital experiences for retailers.

Flipp serves over 90% of North America's largest retailers, enhancing their digital content.

Flipp's platform increases customer engagement by making shopping experiences more interactive.

Upsides

Rising grocery prices drive consumer interest in digital savings platforms like Flipp.

Social media trends in coupon sharing can boost Flipp's user engagement and visibility.

Truelink Capital's acquisition provides resources for Flipp's market expansion.

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