Principal Support Engineer at Sonar

Austin, Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software Development, Consumer Software, Information TechnologyIndustries

Requirements

Candidates should possess a deep understanding of the entire IT landscape and have experience managing the full lifecycle of employee IT support for a global company. This includes expertise in IT equipment logistics, user access management, data integrity, and providing both on-site and remote support. Experience with vendor management and physical security systems like access control is also required. A proactive approach to security and stability, along with the ability to mentor junior team members and contribute to IT strategy, are essential.

Responsibilities

The Principal Support Engineer will manage IT onboarding and offboarding processes, handle IT equipment logistics, and ensure user access and data integrity. They will act as a senior point of contact for IT incidents and service requests, diagnosing complex system-wide problems and architecting preventative solutions. Responsibilities include providing on-site and remote support, potentially traveling to assist with office expansions or cover absences. The role also involves creating and maintaining documentation, managing IT vendor relationships, analyzing support data for continuous improvement, and overseeing physical security systems.

Skills

Technical Support

Customer Support

Problem Solving

Communication

Troubleshooting

Code Quality

Code Security

Programming Languages

Software Development

Sonar

Tools for code quality and security

About Sonar

SonarSource provides tools aimed at improving code quality and security for software developers. Its main products include SonarLint, an IDE plugin that gives real-time feedback on code quality; SonarQube, a self-managed solution for comprehensive code analysis and reporting; and SonarCloud, a cloud-based service that offers similar features with the convenience of cloud management. SonarSource operates on a subscription-based model, allowing clients to access its tools through annual subscriptions or usage-based pricing for cloud services. The company serves over 400,000 organizations worldwide, emphasizing the importance of writing clean, maintainable, and secure code. SonarSource's goal is to promote the philosophy of "Clean Code," which enhances the efficiency of development teams and improves the security and reliability of software applications.

Vernier, SwitzerlandHeadquarters

2008Year Founded

$444.6MTotal Funding

LATE_VCCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Professional Development Budget

Risks

Tidelift acquisition may cause integration challenges, disrupting Sonar's operations.

Cultural challenges may affect the partnership with Adactin in Australia.

New distribution agreement with QBS Software may lead to channel conflicts.

Differentiation

SonarSource supports over 30 programming languages, offering broad compatibility for developers.

SonarLint provides real-time feedback in IDEs, enhancing code quality during development.

SonarQube and SonarCloud offer comprehensive code analysis, ensuring high standards for codebases.

Upsides

Sonar's acquisition of Tidelift enhances its open source software security capabilities.

Partnership with Adactin expands Sonar's reach in the Australian market.

Integration with AI-driven tools boosts Sonar's code quality assessment efficiency.

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