Principal Software Engineering
Demandbase- Full Time
- Expert & Leadership (9+ years), Senior (5 to 8 years)
The Principal Software Engineer should possess a strong understanding of software architecture and engineering principles, and demonstrate a passion for AI and automation technologies. Candidates should be detail-oriented, professional, and adaptable to new technologies and methodologies, with a structured approach to work and a commitment to high personal standards.
This role involves leading and influencing high-level architectural decisions, identifying and implementing emerging technologies, collaborating with engineering leadership and cross-functional teams to align technical strategy with business objectives, and mentoring engineering teams to ensure alignment with modern practices and industry trends. The Principal Engineer will also drive impactful solutions that shape the company’s future and contribute to innovative solutions within the product development process.
Customer service platform for businesses
Kustomer provides a customer service platform that helps businesses improve their customer interactions across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized service by giving agents complete visibility into customer information, enabling seamless conversations. Kustomer incorporates intelligent automation and offers no-code customization, allowing businesses to quickly adapt to changes and maintain high service levels. Unlike many competitors, Kustomer focuses on serving growing brands that want to build strong customer relationships to enhance business outcomes. The company's goal is to improve customer satisfaction and operational efficiency through its subscription-based SaaS offerings.