Principal Software Engineer

Position Overview

• Location Type: Remote
• Job Type: FullTime
• Salary: Not specified

Kustomer is the industry-leading conversational CRM platform dedicated to perfecting every customer experience. Our platform utilizes intelligent tools such as AI and Automation, no-code configuration, and a connected data platform that unifies data from multiple sources through a single timeline. Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service across any channel, making every interaction more meaningful and memorable.

About Kustomer

Kustomer is the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline, and Sweetgreen. Founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022, integrating Kustomer into Meta’s Business Messaging Group to transform customer-business communication. In 2023, Kustomer spun out from Meta as a standalone company, backed by original partners Battery, Redpoint, and Boldstart Ventures, who have invested $60M to ensure Kustomer’s continued growth and success.

Our "Krew" consists of passionate and collaborative individuals dedicated to enhancing the customer service experience. We are growing rapidly and seek individuals eager to learn and be challenged daily. Kustomer has a strong NYC presence and is also remote-friendly, with Krew members located throughout the US and United Kingdom. We value togetherness to foster strong relationships, collaboration, and communication, with annual events like KKO and Kamp Kustomer.

About the Role

The Principal Engineer will be a pivotal leader within the Office of the CTO, responsible for steering critical architectural decisions and fostering a culture of innovation and engineering excellence. You will collaborate closely with the CTO, Engineering Leadership, and cross-functional teams to align our technical strategy with business objectives and ensure the successful execution of key initiatives. Your leadership will drive impactful solutions that shape the company’s future, while mentoring engineering teams and ensuring alignment with modern practices and industry trends.

What We're Seeking

We are looking for engineers who combine technical excellence with a genuine passion for their craft. The ideal candidate approaches challenges with curiosity and intrinsic motivation, finding genuine engagement and meaning in their work.

Key Attributes:

• Detail-oriented, professional, and structured approach to work.
• Open-minded and adaptable to new technologies and methodologies.
• Hard-working with high personal standards, driven by ambition for technical and professional growth.
• Passionate about the technology space, particularly AI and automation.
• Excited about the problems Kustomer is solving and eager to contribute to innovative solutions.
• Takes ownership of work and approaches challenges with intellectual curiosity.
• Thrives in environments where passion for technology directly impacts product development.

What You'll Do

• Lead and influence high-level architectural decisions across the organization to ensure scalability, maintainability, and alignment with business needs.
• Identify, evaluate, and implement emerging technologies to keep the organization at the forefront of innovation.