Principal Product Manager - Chat Experience

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Operations Management, SoftwareIndustries

Requirements

Candidates should possess 5 or more years of product management experience in SaaS, enterprise software, or developer tools, with a proven track record of building and launching Slack apps featuring interactive workflows and UI. A strong understanding of incident response and DevOps workflows, demonstrated ability to lead high-impact product initiatives across multiple surfaces, excellent collaboration and communication skills, and a Bachelor's degree from an accredited university are also required. Experience with Microsoft Teams apps or integrations and familiarity with AI or AI Agent technologies are preferred qualifications.

Responsibilities

The Principal Product Manager will lead the vision, strategy, and roadmap for PagerDuty's core incidents experience, owning the Chat Experience across Slack, Microsoft Teams, and future collaboration surfaces. This role involves defining and shipping AI Agents to support incident response, driving adoption of proactive and automated workflows, and collaborating with design, engineering, and go-to-market teams to create intuitive solutions. Success will be measured through adoption, customer satisfaction, and cross-platform experience quality.

Skills

Product Management

Roadmap Development

Incident Management

Slack Integration

Microsoft Teams Integration

User Experience

Workflow Design

Digital Operations Management

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$168.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance

Paternity and Maternity Leave

Employee Assistance Program

PTO (Vacation / Personal Days)

Sick Time

Remote Work

Adoption Assistance

401(k)

Employee Stock Purchase Program

Flexible Spending Account

Student Loan Repayment Plan

Risks

Emerging AIOps platforms may erode PagerDuty's market share.

Economic downturns could affect subscription renewals and acquisitions.

Reliance on third-party integrations poses risks if partners change APIs.

Differentiation

PagerDuty integrates seamlessly with popular tools like Microsoft Teams and Slack.

Recognized as a leader in GigaOm's 2024 Radar for AIOps.

Subscription-based model ensures steady recurring revenue from diverse industries.

Upsides

Enhanced chat collaboration attracts more enterprise clients relying on Microsoft Teams and Slack.

Strategic focus on public sector and Americas sales expands market reach.

Investments by Intech and Quantbot indicate confidence in growth potential.

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