[Remote] Principal Inbound Product Manager - Gen AI Platform and AI Agents at ServiceNow

Chicago, Illinois, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Artificial Intelligence, Cloud ComputingIndustries

Requirements

Candidates should have 8+ years of product management experience in Agile environments, with a strong understanding of the ServiceNow platform's capabilities, modules, and features. Proficiency in Agile and ServiceNow development is required, and experience with Large Language Models and AI technologies is a plus. Familiarity with core ServiceNow modules like ITSM, ITOM, HRSD, or CSM is valued. Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is essential.

Responsibilities

The Principal Inbound Product Manager will guide roadmap development and feature prioritization for the AI Agent Platform, aligning with business and user needs. They will stay current with emerging trends in AI and platform technologies, offering research-based recommendations to product leadership. Responsibilities include rapidly designing and prototyping technical solutions using AI frameworks, partnering with engineering, design, and AI research teams to co-develop and launch innovative proof of concepts. The role involves clearly presenting PoC solutions to customers and internal stakeholders, gathering feedback, and iterating for continuous improvement. Engaging directly with customers to co-create solutions and define success metrics (KPIs) for tracking outcomes are also key duties.

Skills

Product Management

AI Agents

Generative AI

Platform Strategy

Technical Product Management

Data Management

Automation

Integrations

Cloud Computing

Strategic Planning

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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