Principal Engagement Executive at Adobe

San Jose, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Act as a trusted advisor and strategic guide to align projects with customers’ objectives
Maintain high customer satisfaction and meet business goals
Serve as the primary customer contact in a billable capacity
Drive delivery of desired results while preserving strong executive connections
Demonstrate excellent delivery and client relationship management skills
Focus on client and partner communication, cross-functional teamwork, and technical skills to advance business transformation
Collaborate across people, process, and technology with an industry or customer practitioner perspective to produce measurable customer value
Manage substantial, innovative projects for critical Adobe accounts

Responsibilities

Manage the completion of all engagements related to Adobe's customer service offerings for a defined group of strategic customers in the Americas
Ensure project fulfillment and uphold customer approval across every project and workstream
Ensure customer requirements are met, resulting in measurable business value aligned to customer priorities and objectives
Act as the primary liaison for customer executive coordination and work with any customer partners within the customer’s broader network
Upon contract booking, ensure detailed and efficient transition from Sales to Delivery
Ensure successful project closeout and transition from delivery to post-delivery teams
Work cross-functionally with Sales, Delivery, and Product teams to align on customer success plans and define opportunities to drive value

Skills

Key technologies and capabilities for this role

SalesCustomer EngagementAccount ManagementDigital ExperiencesBusiness Development

Questions & Answers

Common questions about this position

What is the employment type for this Principal Engagement Executive role?

The position is full-time.

Is this Principal Engagement Executive position remote or office-based?

This information is not specified in the job description.

What key skills are needed for the Principal Engagement Executive role?

The role requires excellent delivery and client relationship management skills, client and partner communication, cross-functional teamwork, and technical skills to drive business transformation.

What is Adobe's company culture like for this role?

Adobe fosters a culture of innovation, inclusion, and impact where great ideas can come from anywhere, employees are empowered to make an impact, and everyone has access to equal opportunity and growth.

What makes a strong candidate for the Principal Engagement Executive position?

Strong candidates act as trusted advisors, manage substantial projects for critical accounts, drive delivery of results, collaborate across people, process, and technology, and maintain strong executive relationships.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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