[Remote] Account Manager- Provider Engagement at Heartbeat Health

Remote

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TelemedicineIndustries

Requirements

Bachelor’s degree in Business, Healthcare Administration, or related field (or equivalent experience)
5+ years of account management, customer success, or physician relations experience in healthcare
Experience working directly with physicians or clinical staff strongly preferred
Strong interpersonal and communication skills with the ability to build rapport and credibility
Excellent organizational skills with the ability to manage multiple accounts and priorities
Comfort with digital health platforms, telemedicine, or healthcare technology solutions
Proactive problem-solver who can anticipate needs and deliver solutions with minimal supervision

Responsibilities

Serve as the main point of contact for physician partners, ensuring strong communication and relationship management
Conduct outreach via calls, emails, and virtual meetings with physicians to introduce and reinforce the value of Heartbeat Health’s offerings and identify improvement opportunities
Collaborate with the implementation team to partner on new provider onboarding programs, ensuring successful adoption and sustained engagement
Support onboarding, training, and continued adoption of the Heartbeat Health platform and services
Act as a trusted partner by understanding physician needs, workflows, and challenges, tailoring solutions to support them effectively
Collaborate cross-functionally with Clinical, Product, and Operations teams to resolve physician issues/improve workflows quickly and effectively
Monitor engagement metrics and proactively address low utilization or satisfaction concerns
Share insights and performance reports with providers, highlighting impact on patient care and outcomes
Collaborate with the account team to leverage provider insights and identify opportunities to expand relationships, driving adoption of new services, programs, or initiatives that support organizational growth
Gather feedback from physicians and relay insights to internal teams to help improve products and services
Stay informed about industry trends, competing solutions, and provider feedback to benchmark Heartbeat Health’s services and identify differentiating opportunities
Ensure physician partners are aligned with compliance, quality, and regulatory standards
Identify champions within provider organizations to drive advocacy and expansion

Skills

Key technologies and capabilities for this role

Relationship ManagementAccount ManagementProvider EngagementSales OutreachOnboardingPlatform TrainingCross-functional CollaborationCommunicationCustomer Success

Questions & Answers

Common questions about this position

What experience is required for the Account Manager role?

Candidates need a Bachelor’s degree in Business, Healthcare Administration, or related field (or equivalent experience), plus 5+ years of account management or customer experience.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the company culture or team environment look like at Heartbeat Health?

The role involves collaborating cross-functionally with Clinical, Product, and Operations teams, and working within a medical group of cardiologists, advanced practitioners, nurses, and care coordinators to deliver virtual-first cardiovascular care.

What makes a strong candidate for this Account Manager position?

Strong candidates will have 5+ years in account management or customer success, preferably in healthcare, with skills in relationship building, proactive outreach, cross-functional collaboration, and understanding physician workflows.

Heartbeat Health

Telehealth solutions for cardiovascular care

About Heartbeat Health

Heartbeat Health focuses on improving cardiovascular care through telehealth solutions. Their platform connects with cardiovascular clinics to provide real-time clinical data, enabling same-day diagnostic readings and virtual consultations for patients at moderate to high cardiovascular risk. This integration helps healthcare providers streamline their workflows and enhance patient engagement, making chronic disease management more effective. Unlike other telehealth services, Heartbeat Health specializes in cardiology, offering tailored solutions that improve patient outcomes. The company's goal is to create a modern cardiology ecosystem in the U.S. by making cardiovascular care more accessible and proactive.

New York City, New YorkHeadquarters

2017Year Founded

$54.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from companies like Cleerly could challenge Heartbeat Health's market share.

Potential regulatory changes in Medicaid policies may impact partnerships with MedArrive.

Rapid expansion may lead to operational challenges if not managed effectively.

Differentiation

Heartbeat Health offers virtual-first cardiovascular disease prevention and management.

The platform provides real-time diagnostics and virtual consultations for cardiovascular care.

Heartbeat Health integrates seamlessly with existing cardiovascular clinics for enhanced patient engagement.

Upsides

Recent investment from Cressey & Company will accelerate growth and enhance clinical offerings.

Partnerships with MedArrive and Karoo Health expand access to cardiology care and decentralized platforms.

Collaboration with Cleerly enhances AI-driven heart disease detection and patient outcomes.

Land your dream remote job 3x faster with AI

Try Jobo Free