Principal Customer Success Executive- French Speaking, Various Industries

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Cloud Computing, Enterprise SoftwareIndustries

Requirements

Candidates must be fluent in French and possess experience advising C-suite executives. A strong understanding of customer industries and business strategies, along with a consultative, problem-solving approach, is essential. Experience in leading high-complexity transformations and identifying professional services pipeline opportunities is also required.

Responsibilities

The Principal Customer Success Executive will act as a trusted advisor to C-suite stakeholders, owning the post-sale customer relationship to drive satisfaction and retention. Responsibilities include leading transformations, identifying professional services pipeline opportunities, partnering with Impact team members, shaping customer organizational strategy, driving operational consistency, establishing relationships with ServiceNow leaders, advocating for product evolution, and identifying and mitigating risks to prevent customer churn. The role also involves working closely with Sales Teams to execute product adoption and retention plans, and providing guidance on customer project/program governance.

Skills

Customer Success

Account Management

Executive Advisory

Business Transformation

Strategic Planning

Risk Mitigation

Problem-Solving

French Language

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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