Principal Business Process Consultant, CRM and Industry Workflows

Addison, Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT ServicesIndustries

Requirements

The ideal candidate will have at least 8 years of consulting experience with complex, global organizations, preferably in government sectors. They should possess demonstrated ability to influence and consult on Customer Service and/or Field Service Delivery/Shared Service operations, including the integration of AI into work processes, decision-making, and problem-solving.

Responsibilities

The Principal Business Process Consultant will act as the functional and process expert, guiding customers in transitioning business requirements to configuration requirements for ServiceNow Customer and Industries products. This involves leading customer design workshops, defining and re-engineering processes, conducting gap analysis, and supporting customers in documenting business requirements. The role also includes guiding customers on leveraging ServiceNow capabilities, implementing AI offerings, supporting unit testing, driving user acceptance testing, preparing customer-facing deliverables, and collaborating with engagement managers to manage scope and resolve technical issues. Up to 50% travel may be required.

Skills

CRM

Business Process Consulting

ServiceNow Platform

Process Re-engineering

Gap Analysis

Customer Engagement

Cloud-based Platforms

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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